Demond Shaw

Great Customer Service skills I am a real team player

Collinsville, IL 62234

aduj85@r.postjobfree.com

+1-618-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Ramp Agent/Baggage Handler

Airport Terminal Service (Frontier Airlines) - St. Louis, MO

March 2022 to Present

Handle loading unloading 320 plane choked plane put cones around engine, wing, tail wing walker .

Attach and un attach tow bar from push back .

Front Desk Associate

Super 8 Motels - Collinsville, IL

January 2019 to October 2021

I know how to do night audit using syn ix pre audit & post audit I know how to check in and check out

guest breakfast and counting drawer beginning of shift after shift

Kitchen attendant

Holiday Inn Express - Edwardsville, IL

June 2018 to August 2019

Prep cook breakfast served clean up

Floor Technician

Integrity Staffing Solutions - St. Louis, MO

October 2016 to June 2018

Dust mop scrubbing with T4 scrubber buffing floors with buffer

Caregiver / personal assistant

Impact/ Department of Rehabilitation - Alton, IL

October 2015 to October 2016

Trained in taking care of people with disabilities able to understand pick up and talk two persons with

disabilities certified by impact Center for Independent Living

Crew

Donn's Tree Service - Collinsville, IL

March 2010 to October 2016

62234

Trim and prune trees using an aerial lift and through skilled climbing to provide clearance of streets,

sidewalks, signs and lights as well as to ensure the health of the tree. Perform ground trimming. Identify

equipment needs for each assigned project; clean and maintain climbing and trimming equipment.

Remove fallen trees, stumps, fallen limbs and related debris resulting from storm damage and general

conditions.

Barista

Starbucks - Granite City, IL

May 2006 to January 2008

62040

Noted orders and serve coffee and relevant beverages to all customers in time Set up and shut down the

coffee station on daily basis and ensured proper cleanliness of the assigned area Assisted in menu setting

and determining coffee of the week regularly Communicated with customers, noted their preferences

and took feedback

Sales Associate

Foot Locker Inc - Midland, MI

February 1996 to 2000

48642

Handled responsibilities of receiving incoming inventory items and organizing them according to size

and type Performed the tasks of assisting with setting up of sales floor display Assigned responsibilities

of maintaining a clean working environment Handled the tasks of assisting customers by identifying

and meeting their requirements Performed responsibilities of providing excellent customers service by

attending to their needs Assigned tasks of monitoring inventory and stock items in the store

Education

Diploma in General

Midland High School - Midland, MI

1996 to 1999

Skills

• Customer Service sales (10+ years)

• Caregiver / personal assistant (1 year)

• Laborer (5 years)

• Floor tech (3 years)

• Clean

• Buffer

• Waxing

• Janitorial

• Carpet Cleaning

• Floor Care

• Tree Trimming

• Buffing

• Tree Care

• Branding

• Developmental Disabilities Experience

• Mowing

• Tree Care

• Buffing

• Cleaning Experience

• Caregiving

• Mechanical knowledge

• Mobile devices

Certifications and Licenses

Personal Care Assistant

October 2015 to Present

First Aid Certification

Food Handler Certification

Assessments

Personality: Customer Service Fit — Highly Proficient

June 2019

Assesses personality traits that result in high-quality customer service.

Full results: Highly Proficient

Work Style: Reliability — Expert

June 2019

Tendency to be dependable and come to work

Full results: Expert

Food Safety — Highly Proficient

June 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

Skills

* Language Proficiencies

* Comprehensive knowledge of retail sales and merchandising

* Extensive knowledge of sports accessories, apparel and footwear

* In-depth knowledge of branding, retail marketing, and sales management

Contact this candidate