Customer Service Escrow Assistant

Tiffany Nelson Escrow Assistant

Experience

Assistant Escrow Officer Doma Title Company Inc., Walnut Creek, CA JUL '21 - OCT '22

Escrow Assistant Fidelity National Title Company, Walnut Creek, CA NOV '20 - JUN '21

Support Lead NEIMAN MARCUS, WALNUT CREEK, CA

NOV '18 - SEP '20

925-***-**** *****.******@*****.*** Walnut Creek, CA 94598 I am a detail-oriented, driven professional with the ability and initiative to learn new concepts quickly and consistently exceed expectations. I am looking to apply my project and people management experience, refined technical skills and persistent motivation to excel and contribute to the growth of a forward-thinking, dynamic organization. Disseminate title reports and delegate tasks to appropriate departments to ensure swift closing and clear chain of title Collaborate with affiliate Company referral partner agents, loan officers and external clients Complete pre-closing preparation duties and post-closing tasks Oversee logistics of events such as client meetings and pre-close signings Provide a unique and engaging customer service experience while educating clients about the pre and post closing process

Manage 30+ contracts simultaneously

Open orders, input closing statements from a worksheet prepared by Escrow Officer Submit post-closing documents to lender to obtain funding and disbursement approval Assist with pre-closing preparation and/or post-closing tasks Provide support to the Escrow department by assisting with customer service and administrative duties related to escrow closings

Manage up to 30 contracts simultaneously

Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment

Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, and postage meter

Implement policies, goals, objectives, and procedures for the department Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors

Issue materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions

Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or Clerical NEIMAN MARCUS, WALNUT CREEK, CA

MAR '17 - NOV '18

Assistant Manager MAC COSMETICS, PLEASANTON, CA

JAN '12 - JAN '14

Education

DIABLO VALLEY COLLEGE, CONCORD, CA

AUG '04

A.A In Business Administration

Skills

Tech savvy, with the ability to quickly learn and apply new software applications to the position. Experience with Microsoft Office - Word and Excel 70 WPM typist Meet deadlines and achieve objectives without sacrificing quality. Clear and concise communication skills with a focus on customer service. Organize and communicated highly detailed planning and time management objectives to ensure all team members understand roles and responsibilities.

nonconformance to specifications.

Maintain and update filing, inventory, and mailing, either manually or using a computer Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Open, sort, and route incoming mail, and answer correspondence Complete work schedules, manage calendars, and arrange appointments. Provide customer service by greeting and assisting customers, and responding to customer inquires, and complaints Monitor sales activities to ensure that customers receive excellent service and quality goods Project and manage revenue goals - monthly, quarterly, yearly Achieve 17% increase in sales to plan for FY 2011

Achieve 14% increase in sales to plan for FY 2012

Develop coaching methods and strategies with staff to increase sales and promote business Confer with company officials to launch company initiatives Work with event coordinators to plan and execute events and promotions Facilitate monthly staff meetings and participate in quarterly training.

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