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Service Rep Customer

Location:
Queens, NY
Posted:
January 09, 2023

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Resume:

Vonetta Williams

**** ******** ****** *****, ** *0457 929-***-**** aduj6i@r.postjobfree.com

Summary of Qualifications

Results-oriented and self-driven professional with exceptional communication and leadership skills, and the ability to adapt quickly to change. An individual who continually strives to increase abilities; always willing to learn. Maintain critical thinking skills essential to providing competent and dignified patient care. Looking for an opportunity to grow both personally and professionally. Enjoys new opportunities and challenges.

Education

BACHELOR’S DEGREE - THERAPEUTIC RECREATION MAY 2021 CUNY LEHMAN COLLEGE

ASSOCIATE DEGREE - LIBERAL ARTS & SCIENCE JUNE 2018 CUNY BRONX COMMNUNITY COLLEGE

HIGH SCHOOL DIPLOMA HERBERT H. LEHMAN

Awards and Certificates

PRESIDENTIAL SCHOLAR LEHMAN COLLEGE SPRING 2021

DEAN’S LIST LEHMAN COLLEGE FALL 2019

A+ CERTIFICATION PER SCHOLAS 2006

Skills & Abilities

Computer savvy in software and hardware, expert in advocating for individuals with developmental disabilities, outstanding driving record with trained defensive driving courses, reliable and motivated, friendly, determined and professional with the ability to handle multiple tasks and duties.

Experience

EMPLOYMENT SPECIALIST SAMARITAN DAYTOP VILLAGE 2022- PRESENT

·Identified barriers to client employment and helped to develop strategies for overcoming these barriers.

·Placed individuals in jobs based on skills, abilities and interests.

·Managed rolling caseload of clients and maintained impeccable documentation.

·Informed or trained management on interviewing, performance appraisals or documentation of performance issues

CUSTOMER SERVICE REP. BUS-OFFLINE WINDSTREAN COMMUNTICATIONS 2021- 2022

·Answer all calls with valued quality assurance care

·Before escalating queries and concerns research all outlets to assist with the customers’ requests

·Follow up with customers to check that they’re still satisfied with any purchase or changes

·Works as a team player of CSR’s and other departments to find appropriate solutions

RECREATION THERAPIST INTERN THE PLAZA REHAB AND NURSING CENTER 2021 - PRESENT

·Assist with planning, organizing, and leading a wide variety of recreational activities/programs including, but not limited to music, arts, crafts, discussions, parties, social groups, trips, special events and entertainment, active and passive games, sensory type activities, movies, bingo, etc.

·Assist with the intake of the initial Therapeutic Recreation assessment, weekly progress notes, comprehensive care plan, review of objectives in resident's treatment.

·Assist with family connections - technology programs (Virtual Connections) via FaceTime, WhatsApp, zoom to include window visits

RESPITE COUNSELOR / DRIVER KINGSBRIDGE HEIGHTS COMMUNITY CENTER 2015- 2016

·Safeguarded special need children in a structured after school environment

·Utilized creative and critical thinking skills during scheduled activities

·Worked with other co-workers in a team setting to direct the children as needed

·Set goals on improving socialization and community safety awareness

·Evening driver for after school participants

DRIVER ACCESS A RIDE 2014-2015

·Followed a diverse route throughout the five boroughs of New York City

·Arrived at the appointed destination in a timely manner

·Utilized the service equipment and lift to accommodate respective individuals

VOLUNTEER CAREGIVER DEPRTMENT OF VETERAN AFFAIRS 2009-2014

·Maintained and managed all schedules which included: meals, medication, hygiene and travel

·Processed payments for all finances on a timely manner

·Patient advocate for disabled veteran



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