Service Representative Customer
Resume:
Dianne Pantoja
Kansas City Ks, *****
**************@*****.***
Customer Service Representative
Client Services Financial Services Management
Reliable, energetic and resourceful customer service professional with over 10 years experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship building.
CORE COMPETENCIES
Active listening skills, Courteous demeanor, Energetic work attitude, Customer service expert, Skilled multi-tasker, Cash handling accuracy, Order processing, Inventory control, Strong work ethic.
SKILLS
Communication
Teamwork
Collaboration
Problem-solving
Organization
Coaching
Adaptability
Conflict management
Leadership
High-achiever
Computer skills
Bilingual Spanish/English
EXPERIENCE
Armourdale Furniture, 633 Kansas Ave. Kansas City, Ks 66105- Sales Representative
04/2021 - PRESENT
●Customer service
●Sales, serving over 50 customers daily.
●Keeping inventory of the parts department.
●Priced merchandise.
●Key member of a high functioning sales team that is responsible for 250k in sales.
●Handle over 40+ calls a day for a 12 month period
●Greeted customers in a timely fashion, while quickly determining their needs.
B&R LLC, 2201 Metropolitan Ave. Kansas City, Ks 66106- Store Manager
03/2019 - 04/2021
●Managing employees. Assigned employees to specific duties to best meet the needs of the store.
●Responded to all customer inquiries thoroughly and professionally.
●Reordered inventory when it dropped below predetermined levels.
●Managed employee training for all new reclutes over a 12 month period and offered continued advice, guidance and mentorship on duties and best practices.
●Keeping inventory of all products in store.
●Counted cash drawers and made deposits.
●Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
QUALIFICATIONS
Knowledge in using office equipment such as scanner, fax, photocopy machines and computer skills on (Excel, Word, Outlook, Powerpoint, Onenote, Access), Google Drive (Docs, Sheets, Slides, Forms). Hands on experience performing everyday clerical duties and administrative work.
EDUCATION
J.C. Harmon High School, Kansas City, Ks 66106
2003-2007
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