Customer Service Store Manager

CHRISTOPHER GUINTHER

Seminole, FL *****

727-***-**** - ******.********@*****.***

PROFESSIONAL SUMMARY

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

ACCOMPLISHMENTS

Store Manager of the Year 2020

Recruited 3 successful new managers within one year. SKILLS

Recruiting and Hiring

Sales Tracking

Cash Management

Sales Strategies

Supply Chain Management

Payroll Management

Leadership

Time Management

Store Merchandising

Inventory Management

Shift Scheduling

Supply Ordering

Employee Training

Customer Service

WORK HISTORY

08/2016 to 10/2022 Store Manager

Badcock Home Furniture – Largo, FL

Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Rotated merchandise and displays to feature new products and promotions. Approved regular payroll submissions for employees. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Coached sales associates on product knowledge by using wide variety of training tools.

Supervised guests at front counter, answering questions regarding products. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

11/2015 to 07/2016 Insurance Agent

Bankers Life Insurance – St. Petersburg, FL

Maintained high standards of customer service by building relationships with clients.

Responded to customer calls swiftly to resolve issues and answer questions. Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Approached potential clients by using direct marketing mailings and phone contacts.

Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.

11/1999 to 04/2015 Manager

Big Lots Distribution Center – St. Petersburg, FL

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Approved regular payroll submissions for employees. Conducted monthly inventories of raw materials and components on work floor. Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Protected store from loss or theft by setting and enforcing clear security policies. Rotated stock to achieve optimum appeal and minimize shrinkage. Developed new store location from ground up by hiring and training efficient team.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

EDUCATION

No Degree: General Studies

St Petersburg College - St. Petersburg, FL

CERTIFICATIONS

Forklift Certified

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