Service Representative Data Entry

EXPERIENCE

EDUCATION

SKILLS

Oxana Neveanteva

COSTUMER SERVICE REPRESENTATIVE

917-***-**** ***********@*****.*** Brooklyn, New York 11230 Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully ll the Costumer Service Representative role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

COSTUMER SERVICE REPRESENTATIVE

Eye Design

New York, NY

November 2022 - Present

• Addressed customers courteously using suitable methods and problem-solving skills.

• Provided account information to customers and explained bill service policies and customer rights. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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• Updated and maintained database with accurate customer information and timely data entry.

• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Assisted with mentoring new employees during and after training.

• Built sustainable relationships and trust with customer accounts using open and interactive communication. HIGH SCHOOL DIPLOMA

College of Engineering, Chisinau, CHISINAU

Aug 2011

• Interpretation and Translation Services • Needs Assessment

• Data Entry and Maintenance • Upbeat and Positive Personality

• Calm and Professional Under Pressure • Courteous with Strong Service Mindset

• E cient and Detail-Oriented • Order and Refund Processing

• Building Customer Trust and Loyalty • Understanding Customer Needs

• Customer Data Con dentiality • Answering Customer Questions

• Customer Service and Assistance • Call Transfers LANGUAGES

Spanish

Intermediate

school

• Russian

Bilingual

native

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Romanian

Native

native

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