Service Representative Collections Specialist

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIARA

GARY

K

G

**** **** ****** *** ***, Riverside, CA 92501, 951-***-****, ************@*****.*** Computer-savvy office professional offering skills in managing schedules, correspondence, and supplies. Keep team operations efficient by diligently handling simultaneous tasks. Conscientious team player specializing in customer support.

• Business correspondence • Appointment setting • File maintenance

• Insurance verification • Inventory support • Database maintenance

• Multitasking • Recordkeeping • Critical thinking Order filler/ inventory clerk September 2021 - November 2022 Walmart.com Chino, California

• Kept documentation organized, completing forms and updating accounts with orders.

• Minimized product errors, carefully examining incoming shipments and properly tagging items.

• Completed daily cycle counts and assisted with monthly inventory audits.

• Coordinated smooth orders, pulling products and preparing items for delivery.

• Identified and corrected shipment issues by checking all incoming materials.

• Kept inventory records updated and prepared standard reports for management review.

• Inspected incoming inventory for damage or contamination to maintain high-quality stock.

• Maintained accurate records of inventory transactions and returned goods. Medical Front Office Clerk March 2018 - July 2020

Del Rosa Care Highland, California

• Verifying insurance

• Checking in patients and keeping information up to date

• Accurately collecting Copays

• Obtaining patients signatures on required documents

• Demonstrating outstanding customer service by demonstrating empathy and kindness to all patients

• Answering and assisting phone calls regarding insurance information, referral authorization, hospital records EDUCATION

• Multitasking several positions

Collections Specialist September 2015 - July 2017

Bank of America Montgomery, Alabama

• Investigated and resolved balances using proactive communication with external and internal customers.

• Resolved client billing problems, collecting direct payments and setting up payment plans. Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.

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• Negotiated credit extensions when necessary.

• Received payments and post amounts paid to customer accounts. Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.

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Call Center Customer Service Representative August 2014 - May 2015 Afni Opelika, Alabama

• Fielded high-volume calls and answered inquiries, updated accounts, and resolved concerns.

• Handled basic account update procedures and common requests to maintain current system information..

• Instilled calm in customers, managing escalations and transfers with utmost professionalism.

• Assisted customers with troubleshooting and resolving technical issues.

• Recognized and capitalized on opportunities for sales referrals and implemented appropriate processes. Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

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Associate June 2023

Ashford University, San Diego (online), CA

High school diploma June 2000

San Bernardino high school, San Bernardino, CA

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