Retail Area Sales Supervisor
Resume:
DIANE MEDRANO
Retail Area Manager
PROFILE
Dedicated, highly focused, results-oriented people leader with more than 13 years of experience in the retail, sales and training industry. An effective coach and mentor combining business acumen with innate leadership abilities to build and retain top performing teams. I understand the importance of being able to multi-task in a crucially fast-paced environment of daily operations while still delivering engaging and quality interactions with our customers.
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/diane-medrano-4b6452b2
EMAIL:
******.*******@*****.***
SKILLS
Effective leadership / management
Hiring & Recruitment
Merchandising
Inventory management and control
Highly skilled Sales Coach / Trainer / Facilitator
Effectively manage KPI’s and metrics
Deadline and detail oriented
Develops strong business plans that produce results
Strong negotiation skills
EDUCATION
Foothills
08/2014 – 02/2015
Obtained Real Estate Salesperson license. Completed all college courses required with a 4.0 GPA.
Maric College of Medical Careers
1995 - 1996
Graduated with honor and a 4.0 GPA earning a certificate in Medical Administration.
WORK EXPERIENCE
Charter Communications/Spectrum, Retail Area Manager
03/2019–Present
Duties: Responsible for building highly successful sales teams that focus providing a quality customer experience. Works with Store Managers to develop action plans to meet and exceed our goals and metrics month over month. Ensures my stores meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at my store locations. Perform quarterly audits in all my stores to ensure accuracy of our daily store operations.
Charter Communications/Spectrum, Direct Sales Supervisor
12/2016–03/2019
Duties: To hire, develop and train a direct sales team that meet and exceed sales goals. Observe and evaluate market trends and coach team to them. Evaluate my teams’ production daily and then coach and mentor to areas of opportunity. Drive company metrics, goals and expectations. Audit sales and commission reports to ensure accuracy and quality of sales.
Charter Communications/Spectrum, Sales Program Development Training Manager
08/2011–10/2016
Duties: To develop effective training materials on products and services for all sales channels and customer facing departments. Drive company sales goals and metrics. Responsible for ensuring that all departments within my region were educated, motivated and trained from the director level down through the agent level to grow sales within my region in all sales channels. Provide one on one coaching sessions as well as large group trainings. Responsible for collaborating with senior leadership to create incentives and sales programs that are engaging, motivating and drive results.
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