Service Representative Customer

BROOKLYN RYANS

*** ** *** ** * Reidsville, NC 336-***-**** **********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

SKILLS & ABILITIES

Charting

Documentation

Companionship & Emotional Support

Sales Expertise

Accurate Money Handling

Customer Service

Sales

Communication Skills

Phone Etiquette

Data Entry

EXPERIENCE

Dec 2021-Nov2022

Customer Service Representative, Verizon Wireless

I was a Verizon wireless remote work from home customer service representative. I answered calls and assisted customers with their bills, any questions on products or assisted them with payments. I offered services and products that Verizon Wireless as a company had available. Assisted with tier 1 technical support. Helped navigate customers while advertising our products and services.

Jan 2011- Jan 2014

Nurse Tech, Cone Health

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients. Corresponded with appropriate doctors to report any changes occurring in patients' health. Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse. Helped over 18 patients per day, both psychologically and emotionally to facilitate quick recovery.

EDUCATION

Aug 2007-May 2009

Rockingham Community College, Wentworth, North Carolina

English Degree. I did not complete it due to getting married and becoming a stay-at-home mom while homeschooling my daughters.

COMMUNICATION

Very good verbal and strong communication skills. Team player and very goal oriented.

LEADERSHIP

In my earlier years before taking a break from working to raise my family and homeschool my daughters, I was a shift lead and a head waitress/trainer at Pizza Hut for 6 years. I mentored new staff, motivated seasoned staff and assisted customer in resolving issues and improving their experience with Pizza Hut.

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