Sales Associate Customer Service
Resume:
Kathryne Fierro
********.******@*****.***
ROSEMEAD HIGH SCHOOL
Rosemead, CA
High School Diploma (Sep 2011)
EDUCATION
HOSTESS
Chili's, Pico Rivera, CA / Aug 2019 - Present
CASHIER AND PERSONAL SHOPPER
Walmart, Rosemead, CA / Dec 2017 - Aug 2019
SALES ASSOCIATE/CASHIER
Old Navy, Arcadia, CA / Nov 2013 - Dec 2017
SEASONAL CUSTOMER SERVICE SUPPORT
JCPenney, Arcadia, CA / Oct 2012 - Jan 2013
EXPERIENCE
Greet guests with a smile. Answer telephone inquiries and schedule dinner reservations. Direct guests to their tables while maintaining a clean dining area.
Accommodate and manage large parties of 20 and up.
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Utilize handheld touch computer (TC) to receive and fulfill grocery and general merchandise orders.
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Ensure quality assurance by conducting quality checks: making sure food items are within date of expiration and making sure all products are in perfect condition.
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Point of contact for customers: conduct follow up calls with customers to ensure they are satisfied with their orders as well as ensuring customers completed the customer service surveys.
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Utilize cash register to ring up sales and bag groceries and assist customers with ringing up their own
purchases at self check-out terminals.
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Utilize multi-extension telephone to assist customers with price checks, stock checks, and general store questions.
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Quickly direct customers and staff to appropriate
departments as well as taken down messages from
vendors to forward them to the appropriate
supervisors.
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Selected by management to train new associates on
proper protocols and procedures.
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• Assist customers with shopping.
Communicate effectively both in person and by
telephone.
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Utilize cash register to ring up sales and processes returns and exchanges.
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• Assure customer satisfaction.
Stocked merchandise and maintained cleanliness of
the store.
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Assured customer satisfaction by going above and
beyond.
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References available upon request
REFERENCES
Contact this candidate