Customer Service Call Center
Resume:
Kisa Thompson
Customer Service (Remote, Work From Home), Manufacturing/warehousing, Housekeeping
Hannibal, MO 63401
********@*****.***
Adaptable, reliable, knowledgeable laborer seeking full/part-time position in Remote Customer Service, Manufacturing/warehousing, or Hospitality/Housekeeping. Experienced in high call volume call center atmosphere onsite and from home. Reliable, self-motivated, also detail-oriented while quickly adapting to a variety of customer issues, concerns, or situations. Possess the ability to be empathetic and professional while maintaining call control. Comfortable assisting all types of customers. My home office provides a quiet closed-off work area furnished with a high-speed broadband ethernet connection to my Windows 10 OS desktop, USB, and noise-canceling headset/microphone. Also possess the physical stamina to walk, and stand for up to 12 hrs with repetitive bending, lifting, or stretching. Can also follow instructions written or verbal.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
SC Data Center - Hannibal, MO
September 2021 to Present
• Talked to customers over the phone, by email, by online chat, or on social media to resolve their questions or concerns
• Maintained and updates customer information as necessary
• Calmly resolved and de-escalate any issues
• Escalated calls to supervisor when necessary and appropriate
• Responded to requests for assistance and/or possible processing of credit card authorizations
• Provided feedback reports on call issues related to downtime and/or training
• .Offered upsells to customers as necessary
Housekeeper
Super 8 Motels - Hannibal, MO
April 2022 to September 2022
• Worked as a housekeeper in Hotel
• Provided friendly service to guests and employers
• Disinfected (area or item rooms bathrooms counters equipment)
• Took out the trash
• Cleaned windows
• Helped train new hires
• Washed dishes
• In charge of cleaning restrooms, hallways, stairwells, bedrooms, and offices Warehouse Worker
General Mills Pillsbury - Hannibal, MO
June 2021 to March 2022
• Worked in a Food distribution warehouse
• Carried out transactions with drivers
• Marked and packaged items
• Assembled new products
• Operated pallet jacks and racking systems
Die Cast Machine Operator
Spartan Light Metal LLC - Hannibal, MO
September 2019 to March 2020
Housekeeping
Hannibal Inn - Hannibal, MO
April 2017 to February 2019
• Cleansed and sanitized hotel and guest rooms
• Vacuums and sweeps floors, carpets, and rugs
• Bedmakers and changed linens
• Cleaned and sanitizes bathrooms, showers, toilets, sinks, and countertops
• Replenished toiletries and towels
• Emptied trash receptacles
• Kept rooms stocked
• Prepared linens
• Cleaned windows
• Trained new hires
CNA
Levering Regional Healthcare Center - Hannibal, MO March 2012 to February 2016
Role: Assisted in the ADLs of the elderly and acted as an advocate for behaviorally challenged
• worked in a nursing home and home environment
• Assisted with feeding residents 3 meals per day
• Monitored vital signs
• Handled minor wound care
• Provided caring, intimate, hands-on healthcare for residents
• Assisted with bathing residents
• Helped residents with daily living needs
• Made beds
• Cleaned rooms, bathrooms, hallways, and floors
• Worked with mechanical lifts, as needed
• Communicated resident's condition to the nurse in charge
• Took care of approximately 10-15 elderly, disabled, cancer, and hospice patients daily Education
GED in Gender Studies
Hannibal-LaGrange University - Hannibal, MO
January 1999 to February 1999
Skills
• Machine Operator (1 year)
• Caregiving
• Windows
• Typing
• Senior Care
• Dementia Care
• Help Desk
• Microsoft Windows Server
• Customer support
• Ethernet
• LAN
• WAN
• Operating Systems
• Read and understand instructions (10+ years)
• Basic arithmetic (10+ years)
• Ability to work efficiently and repetitively with hands (10+ years)
• Physical strength (10+ years)
• Time management (10+ years)
• Communication skills (6 years)
• Versatile/Adaptability (6 years)
• Organizational skills (10+ years)
• Teamwork. (10+ years)
• Microsoft Excel
• Microsoft Word
• Ability to multi-task & prioritize duties (10+ years)
• Willingness to learn (10+ years)
• Microsoft Office (3 years)
• Empathetic, and professional in communicating (7 years)
• Knowledge of die casting and inspection (1 year)
• Knowledge of mechanical/technical aptitude. (5 years)
• Teamwork (7 years)
• Upselling
• English
• Customer service
Certifications and Licenses
CNA
Assessments
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Call center customer service — Highly Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provide skills tests that are not indicative of a license or certification or continued development in any professional field.
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