Service Representative Customer
Resume:
MELODY SHEPHERD
Woodstock, GA *****
**.***********@*****.***
To obtain a customer service position within a company with opportunity to focus on leadership, communication and customer relations skills.
Authorized to work in the US for any employer
Work Experience
Human Resources Specialist
Inalfa Roof Systems - Acworth, GA
April 2022 to Present
My duties include scheduling tasks, processing payroll updates and managing communications for the HR department. Recruiting, screening, and interviewing job applicants as well as placing newly hired workers in position.
Customer Service Representative
Safelite AutoGlass - Columbus, OH
February 2017 to March 2022
• Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops.
• Schedule appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
• Respond to all emails regarding existing and scheduled appointments in a professional manner.
• Assess the needs of callers and resolve concerns quickly or escalate as needed. Customer Service Representative
ContactUS Communications - Hilliard, OH
February 2013 to May 2017
• Input information from interactions into customer management system.
• Handle incoming calls from customers
• Look up product information to provide answers and recommendations.
• Explain products in a clear and professional manner.
• Obtain and examine all relevant information to assess validity of complaints. Accounts Receivable Specialist
Sunbelt Rentals - Columbus, OH
April 2010 to June 2013
• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Creates invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
• Copies, files, and retrieves materials for accounts receivable as needed. Education
Paralegal studies
Columbus State Community College
High school diploma or GED
Skills
• Data Entry
• Typing
• Excel
• Customer Service
• Word
• Data-Entry
• CSR
• Call Center
• Customer Support
• Scripting
• Java
• Microsoft SQL Server
• Office Experience
• Microsoft Office
• Time management
• Computer literacy
• Retail sales
• English
• General ledger reconciliation
• Accounts payable
• Hospitality
• Forklift
• Windows
• Computer skills
• Communication skills
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am very well experienced in Excel, Microsoft word, Power point, Access, script reading and customer service.
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