Administrative Assistant Customer Service
Resume:
Phone 587-***-****
E-mail **************@*******.***
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skills
Bilingualism (English, French)
Proficient in use of Google applications and Microsoft Office (Excel, PowerPoint, Word)
Client service oriented
Good organizational skills, verbal and written communication
Ability to work under pressure and with a team
Create solutions to complex problems
Train and motivate others
Work History
02/2021 – 06/2022 Administrative Assistant
Yammine Consultancy & Construction, Beirut
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and submitted purchase orders to maintain stock levels.
Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Leveraged accounting software to manage expenses and keep track of finances.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created presentations to inform, motivate and persuade internal and external audiences.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Maintained company handbook to outline policies and provide insights to company mission and values.
Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Booked airfare, hotel and ground transportation to coordinate office travel. 10/2019 – 12/2020 Laboratory Administrative Assistant Family Medical Center, Beirut
Organize the daily activities of the laboratory and the front desk.
Resolve complex patient issues and suggest favorable solutions.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Created and updated records and files to maintain document compliance.
Restocked supplies and submitted purchase orders to maintain stock levels.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Responded to inquiries from callers seeking information.
Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Sorted, opened and routed mail and deliveries to meet business requirements.
Authored business documents to organize and emphasize information quickly and effectively.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Set up conference rooms, technology and materials to facilitate meetings.
Maintained office supplies inventory by checking stock and ordering new supplies.
Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Conducted research to assist with routine tasks and special projects.
Provided clerical support to company employees by copying, faxing and filing documents.
Routed business correspondence, documents and messages to correct departments and staff members. Mariane Antoun
Administrative Assistant
Identified communication channels to set roadmap to distribute information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Produced letters and memoranda to inform stakeholders of business decisions.
Recorded and tracked operational expenses to identify and eliminate wasteful spending. 01/2017 – 03/2017 Medical Sales Representative
Pharma Company, Beirut
Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Generated revenue by liaising between doctors and companies to sell products.
Penetrated new territories, successfully establishing relationships with 20 accounts.
Worked with medical teams on smooth implementation and operation of new products.
Documented client interactions, sales and pitches delivered in CRM system.
Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
Conducted market research to collect information and insights about target market.
Exceeded sales goals, increased revenue and facilitated sales.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Networked at events and by phone to expand business profits and revenues.
Tracked customer and supply chain details for precise and timely fulfillment.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules. Education
09/2013 – 12/2016 Bachelor of Science: Medical Laboratory Technology Notre Dame University – Louaize
01/2009 – 06/2013 High School Diploma
Antonine Sisters School – Beirut
Certifications
12/2022 Customer Service Skills Certificate
12/2022 Introduction to Office and Administration Management Certificate
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