Franchise Manager Customer Service

Franchise Manager

Dedicated restaurant professional with history of meeting

company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the

organizational brand.

Career Objective

2021 - Current Franchise Manager

ServSafe Food Manager

Food Safety

Certifications 2019

Work

Experience Worked closely with Franchise Creators to develop Pokitomik into becoming the next up and coming

franchise.

Opened the first Pokitomik franchise while providing franchisee with vendors, documents, and anything

else necessary to opening a successful location.

Provided On-Site training and taught franchisees

how to manage day to day operations.

Pokitomik Franchise,

LLC

Regional Manager

Established and maintained operational standards for three corporate locations and one franchise.

Maintained great relationships with all of Pokitomik's vendors: Shamrock Foods, ADP, Aramark, and Pepsi.

Negotiated prices with Shamrock during supply chain issues and increasing prices due to inflation.

Education Azusa Pacific University

Film Production

2012 - 2014

Pasadena City College

Television & Radio

2014 - 2016

AUSTIN NELLIS

Glendale, CA

Cell: 210-***-****

******.********@*****.***

Self-motivated professional

Collaboration

Flexible & Adaptable

Customer Service

Multitasking abilities

Leadership

Additional Skills

General Manager

Learned how to open a business from start to finish. Managed day to day operations of the store including hiring, payroll, kitchen prep, cleaning, and customer service.

Balanced a budget and maintained great relationships with Pokitomik's vendors.

2020 - 2022

Pokitomik

Corporation

2018 - 2020

Pokitomik Glendale

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