Customer Representative Service
Resume:
Kevin Kirby
Contact
********@*****.***
Lexington, SC, 29073
linkedin.com/in/klk98
Education
Mcbee High School / Diploma
– McBee, SC
Florence-Darlington Tech/ 2 years
Business management/Entrepreneurship
– Florence, SC
Key Skills
Profile
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Professional Experience
March 2022 – Present
Location
Customer Service Representative at Frontier
Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%.
Resolved an average of 50 inquiries per day.
Received commendation from supervisors and great recommendations from peers.
Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.
June 2021 – March 2022
Location
Courier at Fedex Express
Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises.
Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction.
Identified customer needs and opportunities to sell additional products and coordinated deliveries.
Monitored the stock present in the inventory and communicated with the customers in a professional manner.
April 2018 – June 2021
Location
General Manager at Aloha Island Grill
Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service.
Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available.
Directly managed, trained and ensured professional development of multiple employees.
Microsoft Office Certification
Microsoft Excel Certification
Customer Service
Team Management
Core Problem Solving
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