Administrative Assistant Service Representative

ALYSSA S. THOMAS

Houston, Texas ***** 832-***-**** **************@*****.***

Professional Summary

Organized and professional Executive Administrative Assistant with 9+ years supporting top-tier executives, enhancing executive productivity and improving business operations. Proven ability to manage complex functions demanding honed multi-tasking skills. Operates well with minimal supervision to meet demanding objectives. Skills

Prioritization and Time Management

Attention to Detail

Scheduling and Calendar Management

Office Supply Management

Reports and Financial Statements

Verbal and Written Communication

Bookkeeping and Basic Accounting

Critical Thinking

Operational Support

Documentation And Reporting

Spreadsheet Creation

Advanced Ms Office Suite

Administrative Leadership

Documentation and reporting

Work History

Executive Administrative Assistant 03/2014 to Current Mill Creek Residential Trust – Houston, Texas

Confidentially maintains Executive's calendar, appointments, travel arrangements and files. Plans meetings, conferences, and other various functions and activities. Responsible for office day-to-day operations.

Creates and maintains contract files and legal documents pertaining to projects. Coordinates various employee activities.

Handles communication between other offices and National Offices. Compiles and distributes weekly/monthly reports for 10 projects simultaneously. Implement updated policies and practices for organization and monitored effect. Process travel expenses and reimbursements for executive team and senior management group. Transcribe minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

Handle scheduling for executive's calendar and prepared meeting agenda and materials. Global Dispatch Supervisor 01/2011 to 03/2014

SSCS Inc – Houston, Texas

Receive and process call and emails.

Create over 30 Service Orders per day for customers. Dispatch SSCS Field Engineers, Subcontractors, or partners to go onsite and address issue. Follow up on Service Orders until issue is resolved. Administrative Assistant 01/2007 to 01/2008

Louisiana Transportation Inc – Houston, Texas

Perform general secretarial duties for president and vice president of company. Assist Human Resources in inputting time and answering benefit questions. Serve as coordinator for out of state personnel attending trainings, book travel and hotel arrangements. Work extensively with Excel and AS400 to prepare correspondence, maintain database and compile reports. Order office supplies and coordinate shipments Accounts Payable. Reviewed all invoices for appropriate documentation and approval prior to payment. Effectively match Purchase Orders to Tickets.

Match invoices to checks, obtain all signatures for checks and distribute checks accordingly. Respond to all vendor inquiries.

Reconcile vendor statements, research and correct discrepancies. Assist in month end closing.

Customer Service Representative 01/2005 to 01/2007 Asurion – Houston, Texas

Handled initial and follow-up Handset Protection customer requests. Communicated company policies to customers.

Utilized Intelliset to input, track, and report customer issues. Performed select overrides within Intelliset system. General Office Assistant 01/2003 to 01/2004

St. Joseph's Hospital – Houston, Texas

Pulled and reviewed EOB's.

Answered incoming calls from patients for eligibility screening. Processed charity forms.

Maintained inventory control.

Distributed paperwork throughout facility.

Internal mail delivery.

Education

Texas Southern University - Houston, Texas

Diploma 2003

Northshore Senior High School - Houston, Texas

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