Customer Service Support

M Y P R O F I L E

Strong decision maker who understands the

importance of active listening and patience.

Able to handle multiple tasks on a daily basis.

Will have a creative approach at problem

solving in order to find the most effective

solution. Dedicated to exceeding service

goals through effective communication skills

and abilities. Interested in the ways this job

can help me grow personally and

professionally.

E D U C A T I O N

Math Award 2017

Awarded Irving School Foundation Scholarship

Class President 2017, 2018

Student Council Member

Associate In Science (A.S.) In Nursing Candidate Expected Graduation May 2024

Dallas College,Irving, TX

Associate In Science (A.S.) May 2022

Dallas College,Irving, Tx

High School Diploma May 2018

Irving High School,Irving, tx

Awards & Honors

Extracurricular Activities

E X P E R I E N C E

FEMA

Resolved product or service problems by clarifying customer's complaint and determining cause of problem.

Built sustainable customer relationships of trust through open and interactive communication.

Customer Service AssociateOctober 2022 - Present Irving, Tx American Honda Finance Co,

Managed multiple tasks and met time-sensitive deadlines. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

Customer Service AssociateMay 2019 - August 2022 Irving, Tx Fry's Electronics

Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Trained team members on cash register operation and cash handling. Communicated with customers and team members to solve problems. Team Lead November 2017 - May 2018 Irving, Tx

S K I L L S

Customer Support

Efficient and Detail-Oriented

Time Management

Excellent Communication

Microsoft Excel

Bilingual

J A Q U E L I N E C O R D O V A

469-***-**** aduj0h@r.postjobfree.com Irving, TX 75061 C E R T I F I C A T I O N S

BLS Certified

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