Training Specialist Desktop Support

DONALD R. WILDEROTTER, MBA

Northampton, PA 484-***-****

********@*****.*** linkedin.com/in/donald-wilderotter-8b6620/

IT ENTERPRISE ARCHITECT

Business solutions and integration professional with demonstrated experience growing revenue, managing personnel and expanding market share by fostering business development initiatives and building client relationships. Adept at providing strategic analysis identifying business challenges by gathering requirements, performing analysis and designing fully integrated technology solutions to solve challenges. Recognized for placing colleagues on the PC roadmap, establishing the first PC rollouts and constructing in-house training programs that improved efficiency with electronic documents and email.

CORE COMPETENCIES

Organizational Management MS Teams Vendor Relations Project Management

Collaboration Architecture MS Exchange M&A Integrations Conference Room Design

M365/Azure Management Office 365 Problem Solving Team Building

EXPERIENCE

John Wiley & Sons, Inc 2005 - Present

Engineer, Collaboration and Tools, 2012 - Present

Served as the Lead Architect in Wiley’s transition from non-tech conference spaces, driving colleague adoption to MS Teams.

Designed innovative conference spaces highlighted and awarded a featured spot in Office Design in the NY Times for the Wiley Hoboken Headquarters.

Orchestrated move from OCS to Lync 2013, to 2015 move to Skype for Business of 8000 users, adding 250 rooms over the 2 years using Polycom equipment to facilitate global collaboration resulting in reduction in cost of travel over $400K.

Introduced MS Teams to the global environment and executed a plan to upgrade existing room equipment and build 75 new rooms with Logitech Tap MTR systems.

Managed and effected a cloud first strategy, moving on-premises mail, archiving, and collaboration to Office 365.

Defined standards for collaboration, designed conference room technology hardware and configuration, working with global real estate to build out new facilities and upgrade existing offices.

Managed mail, data and domain integration for target acquisitions.

Collaborating with strategic partners, MS, Modality, Quest, Bit Titan, TCS and others to accomplish integrations to meet business objectives.

Attended every divisional sales conference in a technical capacity to evaluate benefits to the sales role, sales revenue expanded by double digit rates.

Established the sales kit: Laptop, iPad, cellphone w/hotspot, placing Wiley salespeople in client offices with the ability to place orders at sales call.

Donald Wilderotter ********@*****.*** Page Two

Manager, Network Support, 2005 - 2012

Served as Manager of staff of that was responsible for the Telecom and PC needs of 270 clients in two NJ Warehouse and Office environments.

Coordinated day to day responsibilities and oversaw progress on various on-going projects.

Project managed all Telecommunication related work including PBX installation/upgrades, CAS, and CMS, and Audiolog system maintenance.

Synchronized all network workstation installations, upgrades, and migrations to improve technologies, e.g., iPhone, Card Access security, Publicity Kitting system, Document imaging/Order Entry system, Gforce forklift accident tracking and damage prevention systems.

Orchestrated large groups for system rollouts and provided comprehensive support for headquarters office rollouts inclusive of high exposure rollouts/migrations: Lotus Notes 6.5, Workstation upgrades to Windows XP, Video Conference room installations, Wireless Networking implementation.

Managed global migration of email platform from Lotus Notes to MS Exchange on premise, and subsequent 2013 MS exchange migration into a 365 hybrid for 8000 user and 6000 shared and resource mailboxes, including migration of Legal Hold archives that were maintained in a local data center.

Recognized as the first migration achieved by a core team that went on a global tour to migrate user populations facility by facility, ensuring transparency and accuracy.

ADDITIONAL RELEVANT EXPERIENCE

John Wiley & Sons, Inc.

Desktop Support, Business Automation and End-User Training Specialist

Crum & Forster Corporation, A Xerox Financial Services Company, Morristown, NJ

Senior Business Systems Consultant Personal Computer Analyst

Data Systems Computer Center, Incorporated, Springfield, NJ

Information Systems Manager Senior Staff Accountant

EDUCATION

Lehigh University, Bethlehem, PA

Master of Business Administration (MBA)

Rider University, Lawrenceville, NJ

Bachelor of Science (BS)

Contact this candidate