Jaspreet Kaur

Email: aduiy1@r.postjobfree.com

Phone: 602-***-****

Phoenix, Arizona

Summary:

● Experienced Customer Service Representative with expertise in handling upto 100 inbound and outbound calls on daily basis in fast paced environment.

● Well versed in taking inbound and outbound calls about customers unemployment information and also checking their documents, sending them documents that they need to file for unemployment and also updating their account information, if needed.

● Expertise in helping customers to start streaming help them doing troubleshooting, setting up accounts, cancellation and refunding the account.

● Proficient in creating/deleting account, updating billing information and profile setup.

Skills:

● Proficient with Microsoft (Outlook, Word& Excel)

● Internet search and usage

● Java

Professional Experience:

EpiQ: Remediation program in wells fargo - Help desk agent : May 2022 - August 2022

●Taking inbound calls from our agent to help them walk thru from my system and help them finding things easily and teach them how to find customers answers easily and quickly from our system.

●Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Hellofresh warehouse associate: May 2022 - August 2022 (part time)

●Working in a temperature-controlled environment

Regularly lifting and moving up to 25 pounds, and occasionally lifting and moving up to 50 pounds with or without assistance

Understanding and adhering to all safety standards and requirements.

Matrix Medical Network Customer Service Agent Work from home

● Taking inbound and outbound call to make patients in home health and wellness visit with a nurse practitioner and update information in the account if needed.

Amazon fulfillment center warehouse: sept 2019 - may 2020

●Receive and put away inventory • Get customer orders ready and pack them up • Load boxes into trucks for shipment • Use scanners to read bar codes on products • View prompts on screens and follow the direction for some tasks • Troubleshoot problems • Ensure product meets quality requirements

Valor global May 2020 to Aug 2021

DES Unemployment

Work from home

● Taking inbound and outbound calls about customers' unemployment information and also checking their documents and sending them documents that they need to file for unemployment and also update their account information if needed.

CENLAR Feb 2020 to May 2020 Central loan administration and reporting

Tempe, Arizona

● Taking inbound calls and also do outbound calls to buyers, homeowners and give information about the mortgage loans and escrow accounts and also do the yearly escrow analysis.

• And more other basic updates in their accounts as per homeowners/customer’s requests.

Valor global (Hulu) May 2019 to Feb 2020 Customer service representative (CSR)

Glendale, Arizona

Chat support agent. (CSA)

● Duties performed inbound and outbound calls assist customers.

● Help customers to start streaming, help them troubleshooting, set up accounts, cancel or refund the account.

● Creating/deleting accounts and updating billing information and profile setup.

● And also helping customers with chat as a Chat support agent.

● Half hour of work is to be on call and after lunch

● worked as a chat support agent.

Mckesson (contractor)

Pharmacy agent

Tempe, Arizona

● Duties performed inbound and outbound calls assist patients. Help the patient for their insurance and check the pharmacy records and provide them a copay card to get a discount on the prescriptions.

Aug 2021 to Dec 2021

Dec 2018 to Mar 2019

IQOR, Verizon Apr 2017 to Aug 2018 Customer service - Call Center Agent

Tempe, Arizona

● Duties performing inbound and outbound call assistance connecting people through Verizon, helping them through all processes, customer personal information, perform a credit check for approving the application.

Skyharbor International Airport, Phoenix, AZ Aug 2016 to Apr 2017

PSA (Passenger Service Assistant)

Phoenix, Arizona

● PSA (Passenger Service Assistant) i.e., assisted passengers and interacted with people from across the country to get through the multiple processes in terms of flights departure and arrival.

• Customer service in baggage claims, complaints, damages, and luggage.

Keshav Vidhya Mandir Model School, New Delhi, India Jan 2013 to Oct 2015 Receptionist

Delhi,India

● Handled incoming calls, i.e., directed callers to requested recipients; photocopied and filed; greeted visitors and directed them to the applicable department.

Education:

● Graduated with B.A. in English Honors, Indra Gandhi National Open University (IGNOU), New Delhi, India,

2013 to 2015

● High School Certificate, Plato Public School, New Delhi, India, 2001 to 2013

Other Skills: Languages:

● English

● Punjabi

● Hindi

Interest / Activities:

● Traveling

● Dancing

● Music

● Reading

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