Michelle Nguyen

aduiwm@r.postjobfree.com

626-***-****

San Gabriel, CA

Customer Service Representative with experience in telephone customer service, including customer care, and conflict resolution. Providing strong decision-making and an excellent client relationship, utilizing time management and resolution skills to increase efficiencies. EDUCATION

San Gabriel High School August 2016 - May 2020

Mt. San Antonio College August 2020 - Current

EXPERIENCE

Baskin Robbins Sales Associate September 2018 - February 2020

- Provide Customer Service in a friendly and efficient manner, manage transactions using cash registers, and use proper store procedures.

- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or the status of orders. Shipt May 2020- October 2021

- Help customers with order selection procedures, review orders with customers, safely handle and bag products, record any variances, maintain records, and communicate with call centers or store support.

- Listening to Customer’s needs and requests while advising Customers about products. Small Business Owner (SnackVilla) December 2021- Current

- Successful small business providing customers with satisfaction through products and customer care.

- Fostering excellent relationships and referrals by building trust and rapport with customers.

- Create business plans, arrange financing, review sales, develop marketing strategies, oversee daily activities, and identify business opportunities. Social Media Marketing Consultant June 2021- Current

- Developing and posting content like graphics, videos, and articles to social media channels and websites

- Overseeing social media communities, communicating with customers, and answering questions.

- Analyzing account analytics, and retention rates. SEO and identifying areas for improvement, offering a road map for success, and helping with goal-setting. SKILLS

Strong Customer Service Skills Quick learner Strong work ethic Team player Communication skills Organized