Auto Damage Dance Instructor

Courtney Morris **** NW **th RD Apt *, Gainesville, Florida 32605 352-***-**** **********@*****.***

Licensed in FL, TX, LA, NC

Career Objective: To establish a career opportunity with a team-oriented organization that allows me to use my administrative / customer relations expertise. To be a part of an organization where I can utilize my current skills and acquire additional knowledge and skills for growth of the organization and future personal growth

PROFESSIONAL EXPERIENCE

Alacrity(Liberty Mutual,State Farm, Safeco)-Carrollton, Texas

Auto / Property Adjuster - January 2022 – October 2022

Identify and assessed auto damage and informed client about necessary damage and repairs to vehicles.

Communicate with policyholders, clients, police, and necessary parties about the claim.

Worked closely with body shops and automobile professionals to discuss and negotiate repair pricing and accessing liability.

Review and understand auto policy

Document and respond to all correspondence

Good knowledge of claim procedure, policy, technology, state and federal laws and insurance regulations.

Makes prompt contact with insured, claimant and witness involved in the accident.

Handles bodily injury and Total loss claims

Nationwide Insurance Company – Gainesville, Florida

Property adjuster-March 2008 to May 2021

Explained Coverage & Loss settlements to policyholders, contractors and public adjusters

Recognized recovery opportunities related to subrogation and salvage

Handled Moderate to severe complexity claims with settlement authority up to $75,000

Prepared and presented Policyholder Release documents to come to an agreed settlement and claim closure

Executed knowledge of standard concepts, practices, and procedures related to property and casualty insurance

Communicated with legal counsel on claims requiring litigation Settled, authorized and denied payments for property and casualty claims based on coverage

Displayed ownership attitude and customer centric responses to all assigned task.

EDUCATION

Eastside High School

Gainesville, FL

High School Diploma, 2003

COMMUNITY SERVICE

Youth Dance Instructor, Open Door Ministries, 2009-Current

PROFESSIONAL SKILLS and AFFILIATIONS

Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills. Knowledge of coverages provided within various homeowner policies .Proficient in Xactimate and Guidewire

Proven ability to provide exceptional customer service experience

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