Mortgage Processor Service Representative

JILL LEBARIO

Phoenix, AZ *****

480-***-**** - ********@***.***

PROFESSIONAL SUMMARY

I have been in education for over 25 years and prior to that worked in the financial industry as a teller, customer service representative and mortgage processor. I retired from teaching and am looking to work in customer service again. I look forward to hearing from you.

SKILLS

Social Behaviors

Activity Organization

Classroom Management Techniques

Collaborative Environments

Differentiated Instruction

Small Group Instruction

Industry Best Practices

Positive Reinforcement Methods

Team Collaboration

Classroom Leadership

Special Needs Support

Emotional Support

Positive Interactions

Document Coordination

Nurturing Environment

Social and Academic Development

Complex Problem-Solving

Conflict Management

WORK HISTORY

06/2012 to 07/2022 Reading Interventionist

Creighton School District – Phoenix, AZ

Gathered, organized, and analyzed data on student needs and progress. Implemented tracking tools to evaluate successes and areas in need of improvement.

Created positive and engaging environment in classroom that encouraged literacy skills.

Supervised small reading groups of students.

Collaborated with teachers to assess needs, set objectives, and discuss strategies. Developed interventions for students currently struggling or at risk of falling behind.

Promoted love of reading and literacy to all students. Assessed and documented student progress with established goals. 07/1996 to 11/2006 Classroom Teacher

Creighton School District – Phoenix, AZ

Helped students develop self-esteem and life skills by fostering healthy conflict- resolution, critical thinking and communication.

Planned lessons, activities and trips to cover all required course material. Established and enforced rules of behavior to drive social development and maintain positive interactions.

Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.

Scheduled appointments with parents to discuss student progress and classroom behavior.

Designed dynamic lesson plans based on student interests to increase overall student GPA.

07/1994 to 05/1996 Kindergarten Teacher

Reseda Elementary School – Reseda, CA

Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student. Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches. Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.

Reported to parents and administration about student progress. 08/1990 to 05/1994 Customer Service Representative PNC Bank

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Cultivated customer loyalty, promoted repeat business and improved sales. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. 06/1987 to 05/1990 Teller Supervisor

Third National Bank

Examined tellers' reports of daily transactions for accuracy. Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Counted cash drawers and made bank deposits.

Researched and resolved customer issues on personal savings, checking and line of credit accounts.

Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions. Executed wire transfers, stop payments and account transfers. Established rapport with new clients to increase satisfaction and loyalty. Conducted regular proof work and followed up on chargebacks and deposit corrections.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

EDUCATION

06/2001 Master of Arts: Education

Arizona State University - Tempe, AZ

05/1992 Bachelor of Arts: Education

Wilkes University - Wilkes-barre, PA

CERTIFICATIONS

CPR and First Aid

Food Handler's Certificate

Arizona Teaching Certificate

Reading Specialist Endorsement

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