ALICIA HECHT

FULLERTON, CALIFORNIA *****

aduisl@r.postjobfree.com

HTTP://PIANOALICIA.MYARTSONLINE.COM/RESUME/SERVER/ PROFILE

Food server with over 20 years of experience in restaurant, banquet, and hotel settings. Highly motivated, able to multi-task and prioritize under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with the ability to build rapport and develop regular guests. SUMMARY OF QUALIFICATIONS

Knowledgeable: Over 20 years experience in the food and hospitality industry: Banquet Server over 15 years, Restaurant Food Server 3 years, Cocktail Server 6 years, Room Service over 14 years, and Music Teaching (piano) over 20 years.

Server: Highly skilled in greeting and guiding guests with hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to the customers. Adept at organizing tables, seats and station numbers.

Customer Service: Innovative problem solver; dedicated to providing excellent customer experiences.

EDUCATION & ACADEMIC EXPERIENCE

Responsible Beverage Service Training Course Online-January 2022 Food Handlers Card Online-September 2021

L.E.A.D (Licensee Education on Alcohol and Drugs by A.B.C) Anaheim, CA.-March 2019 Court Of Master Sommeliers Training Test 1 Anaheim, CA. - November 2010 Certificate, Bartender Cypress College, Cypress, CA. – 2001 Associate of Arts, Music Fullerton College, Fullerton, CA.- June 1991 PROFESSIONAL EXPERIENCE

Banquet Server

Phoenix Club, Anaheim, Ca.

Anaheim Convention Center, Anaheim, Ca.

Marriott Suites, Garden Grove, Ca.

All: On Call Positions

December 2017-Present

January 2015-Present

July 2011- Present

Serving styles including family, sit-down (plated), buffet and tray pass hors d'oeuvre.

Deliver, serve food and beverages (alcoholic and non-alcoholic) wine pour, uncorking wine and including, but not limited to meals, hors d'oeuvres, condiments and accompaniments using large oval or cocktail trays.

Set up tables: tablecloths, place settings, arrange table placements, chairs, napkin folds and set up buffet and maintain.

Maintain a clean environment during events and assist with clean up after events. Room Service Food Server (Private Dining)

Grand California Hotel, (Disneyland Resort), Anaheim July 2007 – December 2020

December 2021 – November 2022

Provide room service to Grand California Hotel, and the past Disneyland Hotel.

Make sure food is cooked correctly in the kitchen, and have the right food and drink items.

Responsible for setting up, organizing, and serving meals in a courteous and timely fashion.

Present orders to guests in their room, ensure everything is delivered promptly and correctly, and is cooked to the guest's satisfaction.

Cross trained: banquet server, expediter, busser, and coffee concierge. Restaurant Server and Room Service Server

Hilton Hotel (Great American Grill) Orange, Ca. January 2001-October 2001 Presented orders to guests in their hotel room, ensure everything is delivered promptly and correctly, and is cooked to the guest's satisfaction.

Provided excellent customer service in all aspects of a server including taking orders, delivering food and beverages, payment processing, setting, bussing, and clearing tables, opening and closing procedures, answering phones, and processing paperwork.

Top producer of customer satisfaction in “Catch Me at My Best” campaign. Banquet Server

Jay's Catering, Garden Grove, Ca.

Food Team (temp service) Irvine, Ca.

All: On Call Positions

October 2001 - April 2003

December 1999 - December 2006

Full service or buffet at fine upscale hotels, country clubs, and other fine establishments.

Delivered and served food and beverages (alcoholic and non-alcoholic), including, but not limited to, meals, condiments and accompaniments using oval or cocktail trays.

Set up tablecloths and place settings, arrange table placements, and put up buffet.

Maintain a clean environment during events and assist with clean up after events.

Knowledgeable of health and food safety standards.

Served banquets for parties and wedding receptions at private homes and businesses. Restaurant Server

Mother's Market and Kitchen, Costa Mesa, Ca. September 1996 - July 1998

Provided excellent customer service in all aspects as server including taking orders, delivering food, processing payment using a server computer, setting, bussing and clearing tables, opening and closing procedures, and server reports.

Served up to 12 tables at a time; ensured guests with special needs (specialty requests, dietary restrictions, etc) were accommodated.

ACCOMPLISHMENTS & AWARDS

Four Keys Fanatic for Efficiency and Safety (Disneyland): 2013

President's Honor Roll Fullerton College: 2003

Catch Me at My Best (Hilton Hotel): 2001

TOOLS & TECHNOLOGY

Word, Excel, PowerPoint, Web Design, Photo shop, other programs, PC and Macintosh

Computer business coursework (4.0 GPA)

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