SIVAIAH KONDETI

Senior IT Support Analyst

Block-9 Street-23, Abraq khaitan, Kuwait

Phone: +965******** Mail: aduirj@r.postjobfree.com

LinkedIn: linkedin.com/in/ram-shiva-7738b4244 Skype ID: live:ksh143_1 SUMMARY

• Dynamic, detail-centric, and meticulous professional with more than seven years of experience in supporting manufacturing, healthcare and legal industries, along with the competency in catering technical expertise and project coordination services to support computer systems and networks.

• Acquainted in conducting researches, highlighting, & suggesting software and applications that will improve the stability of systems and networks.

• Adroit in the establishment of video conferencing setups for the meetings while ensuring the seamless flow of communication throughout the meeting.

• Experienced in resolving hardware issues for laptops, monitors, headsets, printers, peripherals, mobile devices, and other similar equipment.

• Dexterous towards the initiation of regular updates & patches along with catering experienced IT support. SKILLS

• Technical Support

• Active Directory

• Operating Systems

• IT Service Management

• Networking

• IT Management

• Requirements Analysis

• Business Process Improvement

• Software Installation

• Troubleshooting

EXPERIENCE

KUWAIT OIL COMPANY (contract COMPUER DATA NETWORKS CO) Senior IT Support Analyst Dec 2020 – Till Date

• Executing the administrative tasks related to active directory and Microsoft exchange create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.

• Examining, identifying, & resolving issues related to desktop, hardware and software (pcs, laptops, monitors, printers, peripherals, headsets, Avaya phones, side cards, mobile devices, vpn and software applications).

• Establishing the global and local video conferencing, WebEx and audio dial-ins for end-users and clients.

• Setting up the projector/screen for manual incorporation of audio/visual support for meetings/conference calls.

• Performing the imaging/re-imaging, creating & modifying both new/used company laptops and desktops.

• Adjusting, instilling, upkeeping, and resolving computer workstations, laptops, printers, mobile devices, phones and other computer and client telecommunications equipment including fax via remote support processes as & when required.

• Functioning in the TCP/IP network environment such as DHCP, DNS and Ethernet.

• Partaking in driving of software updates and patches while examining specialist and intricate IT support issues. MUSSAD AL SALEH TRVL CO WLL, KUWAIT User Support Analyst April 2013-NOVEMBER 2020

• Developed the support service tickets and employed web-based ticketing systems for monitoring & offering required support services.

• Offered the priority contact assistance for incoming requests to the service desk through telephone, web portal, email, and chat for confirming on-time & accurate troubleshooting of end-user issues.

• Escalated incidents with accurate documentation to suitable technician, when required.

• Executed hands on fixes such as software/hardware install and upgrade, implementing file backups and configuring systems and applications.

• Handled the launch, supervision, and assistance for corporate desktops.

• Developed various support service tickets & used web-based ticketing systems for monitoring & catering required support services.

SRI LANKAN AIRLINES, Kuwait Sales & ticketing July 2001 – March 2013

• Provided discounted and special deals as & when informed to do so.

• Delivered travel information and itineraries to clients.

• Directed clients about the defined travel terms and conditions.

• Sold tickets for tours, made reservations, handled process payments, and maintained the accounts.

• Endorsed destinations, as well as their related tour packages and associated services.

• Offered travel instructions related to various aspects like currency, language, safety, and health.

• Sold special event tickets or travel insurance.

• Handled the passenger database and catered a high level of customer service.

• Tracked the schedules of airlines & updating the same airline’s website.

• Distributed bookings for personal, business, and corporate requirements.

• Created & incorporated various promotional strategies to augment the rate of airline bookings. EDUCATION

• Masters of Computer Science (M.SC), Sri Venkateswara University, India, 2021 -pursing

• PG diploma in computer applications, University, 1999-2000

• Bachelor of Science ED (B.Sc.), Sri Venkateswara University Tirupathi, India, 1997-2000 CERTIFICATION

• Cisco Certified Network Associate

• ITIL® V4 Foundation Certification

• CompTIA Network+

• CompTIA A+

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