Customer Service Assistant Manager
Resume:
Latonda Kerry
Oakland, CA *****
aduir6@r.postjobfree.com
Willing to relocate: Anywhere
Work Experience
Asst. Manager/Store Manager
Liz Randall & Associates - Oakland, CA
April 2004 to January 2009
Office duties filer phone oerater driver med dispencer mail room cashier cook Education
12th gtade in Pht
Mclllen - Oqkland6
March 1973 to Present
Some collee in Psychology child develop ment
Merritt College Laney college - Oakland, CA
January 2008 to March 2008
Skills
• Sales
• Customer service (9 years)
• Retail Management
• Store Management Experience
• Cash Handling
• Cooking (10+ years)
• Acute care (7 years)
• Dietary department experience
• Profit & Loss
• Merchandising (9 years)
• Assistant Manager Experience (9 years)
• Management (9 years)
• Restaurant Experience (6 years)
• Payroll
Certifications and Licenses
TABC Certified
Bartender License
OLCC Service Permit
MAST Permit
Food Handler Certification
Assessments
Customer service — Completed
November 2022
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
May 2022
Responding to customer situations with sensitivity Full results: Completed
Retail customer service — Completed
May 2022
Responding to customer situations in a retail setting Full results: Completed
Food safety — Completed
November 2022
Knowledge of proper food and equipment handling safety measures Full results: Completed
Business math — Completed
November 2022
Using basic math to solve problems in a business context Full results: Completed
Workplace safety — Proficient
November 2022
Using safe practices at work
Full results: Proficient
Bookkeeping — Completed
November 2022
Calculating and determining the accuracy of financial data Full results: Completed
Spreadsheets with Microsoft Excel — Completed
November 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Working with MS Word documents — Completed
November 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Basic computer skills — Completed
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Inside sales — Completed
November 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Attention to detail — Completed
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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