Service Representative Customer
Resume:
*************@*****.***
Pearl, MS
PROFESSIONAL SUMMARY
Collectively over 30 years of
experience in business operations,
accounting practices, customer
relations, etc.
Proven effective leadership skills in
Marketing Management, Supervision
of Programs & Services, Donor
Services, Real Estate Services,
Procurement, Social Services,
Customer Service and Coordination of
Special Events
Demonstrative ability to train,
coordinate, & manage a wide range of
functions under high stress conditions
Capable of critical thinking, decision-
making, negotiating, and critical
problem-solving skills
Excellent communication skills
COMPUTER SKILLS
KIWI, SAP, Outlook, WITRON, Excel,
WordPerfect, Access, Outlook,
PowerPoint, Word, SAP, Lotus Notes,
Quicken, QuickBooks Pro, Quick Pay, Star
Navigator, Maximo, Pace, Web
Technology, Search Engines, Internet,
Google Suites, Google Classroom, Inter-
Change/Blackbaud Technology, Foothold
Technology,
CCMS (Call Center Management Systems),
SIMS, FRATTS, NEMIS, Exigen, Pace, Ultra
Calc, dBASE in NOVELL, DOS, MACINTOSH,
WINDOWS and UNIX Environment
EDUCATION
Bachelors of Arts - Economics/Business
Administration, Tougaloo College, MS
(Continues)
Louida Johnson-Jones
WORK HISTORY
December 2022 –Current
Account Executive Infinity Solutions, Cedar Rapid, MO (Remote)
● Manage/communicate program objective and goals to external contact center oversight and customer experience excellence guidance based on evolving customer behavior and innovation
● Responsible for day-to-day escalation of critical contact center issues and facilitates a final resolution
● Compile information and present project’s scope, budgets and timelines; schedule meeting with other executes to discuss progress and outcomes
● Lead and coordinate team to meet project milestones, develop new teams, qualify new lead prospects, and cultivate new customer relationships
July 2021- November 2022
Customer Service Representative International Paper Company, Richland, MS
● Manage customers’ accounts; work with teams to develop and build custom corrugated products specification for customers, build relationship with vendors
● Create and process internal and external orders; communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, handle quality concerns or questions
● Process and purchase materials and supplies to be used in production
● Coordinate account credits, reconcile and maintain customer accounts
● Work with production staff and utilize industry systems to achieve on- time customer deliveries and balance capacity; monitor and manage customer inventories; maintain and monitor procurement documentation August 2017 – June 2021
Digital Skills Program Manager Goodwill Industries, Jackson, MS
● Researched and approved workforce development training materials, guides, SOPs, policies, and strategy for end-users; created/maintained accessible resource center
● Managed and trained a dispersed team of trainers tasked with delivering training and education to end-users
● Designed marketing strategic plans, executed program awareness activities and events; served as public relations liaison at career fairs, speaking engagements, worked with community leaders to schedule outreach events; monitored grants
● Cultivated relationships with local business, state and government agencies to promote program awareness
● Facilitated training, conducted assessments for staff and students; provided reports to track outreach engagement and program efficiency as required
P a g e 2 2
Louida Johnson-Jones
…WORK HISTORY
August 2013 – April 2016
Resource Development Specialist Salvation Army, Jackson, MS
● Planned and assisted with the coordinating of special events, fund-raising activities, presentations; monitored and tracked donor contributions
● Developed new donors and resources through research and community outreach, communicated and maintained relationship with corporate sponsors
November 2005 – May 2013
Community Relations Specialist Federal Emergency Management Agency, Washington, DC
● Implemented marketing strategies to enhance agency image, foster general community awareness and support; informed and process intakes for new applicants; case management and client assessments
● Organized and facilitate special events, meetings, and community forums
● Coordinated activities related to the programs’ media relations including city, county, state and federal
May 2005 – Current (P/T)
Realtor Independent Contractor
● Represent, educate and inform clients of real estate practice and laws from contract to closing; stage and show properties, assist buyers/sellers with locating properties
● Advise borrowers on appropriate loan programs based on engagement assessments; familiar with VA, Rural Housing, FHA, Fannie Mae, HUD, Conventional financing guidelines and down payment assistance programs
● Liaison between client, mortgage lender, insurance agent, home appraisals, home inspectors, etc.
● Develop business leads, strategize, and develop and execute marketing campaigns
● Write/submit offers, negotiate purchase contracts and process required closing documentation to attorneys, mortgage and insurance companies
● Performed Bookkeeping functions including, but not limited to Accounts Payable, Accounts Receivables, Acquisition & Procurement, Fixed Assets, monthly reconciliation, and make deposits
*************@*****.***
Pearl, MS
…EDUCATION
Certificate – Professional Leadership
Development Series, Federal Emergency
Management Institute, DC
License – Real Estate Agent, Mississippi
Real Estate Institute, MS
Certificate – Office
Automation/Computer Tech, Urban
League Training Center, CA
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