Adjunct Professor Customer Service

EXPERIENCE

ADJUNCT PROFESSOR California State University, Fullerton

AUG 2021 – PRESENT

Serve as a lecturing professor of undergraduate communications courses: HCOM100 “Introduction to Human Communication” and HCOM102 “Public Speaking”

Develop course material/exams and lead six weekly undergraduate lectures for a total of 60 students

Hold weekly office hours with students to provide additional aid outside of lecture hours

Created 20 separate classroom lectures and corresponding presentation materials to date

SENIOR SALES REPRESENTATIVE Club Pilates, San Clemente, CA

MAY 2021 – PRESENT

Execute process for lead generation, follow up, and close at Club Pilates studios and special events

Maintain a high level of sales production; annualized average of $110k in membership sales from 300+ customers

Retain current club memberships through direct sales retention efforts and excellent customer service

SOCIAL MEDIA MANAGER Club Pilates, San Clemente, CA

AUG 2022 – PRESENT

Strategize organic social media techniques that align with brand and business goals to increase follower count

Drive daily engagement with followers to maintain top-of-mind awareness for Club Pilates throughout the year

Conduct social media trends research and adapt our feed to maximize views, shares, and comments

EDUCATION

MASTER OF ARTS, HUMAN COMMUNICATION California State University, Fullerton

ANTICIPATED GRADUATION: MAY 2023

Cumulative GPA: 3.7

Coursework: Interpersonal Communication, Research & Speech Communication, Intercultural Communication, Group Communication, Independent Graduate Study Research, Organizational Communication, Training & Development, Graduate Applied Project, Communication & Rhetoric Theory

BACHELOR OF ARTS, COMMUNICATION University of Colorado, Boulder

GRADUATED: MAY 2021

Cumulative GPA: 3.5 Dean’s List

Relevant Coursework: Business & Professional Communication, Women & Development, Group Communication, Persuasion & Society, Human Communication Theory, Gender & Communication, Discourse Culture & Identity

Activities: Alpha Chi Omega Sorority (Recruitment Counselor & Historian), University of Colorado (Panhellenic Diversity Leader)

SKILLS & INTERESTS

Skills: public speaking, quantitative research, interpersonal communication, organizational skills, presentation design, Microsoft Office (Word, Excel, PowerPoint), and IBM SPSS statistics software

Interests: podcasting, journaling, personal growth, Pilates, London culture, and exploring the beautiful beaches of Southern California

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