Call Center Customer Service
Resume:
Diamond Grier
Concord, NC 28027
aduipt@r.postjobfree.com
EXPERIENCE
Papa John’s Pizza, Inc., Concord, NC — Manager
December 2016 - September 2019
● Open and close store
● Contribute to team e ort by accomplishing related results as needed
● Improve sta success by communicating job expectations, planning, monitoring, and appraising job results
● Maintain consistent sta by selecting and training employees
● Coach, counsel, and discipline employees, enforcing policies and procedures
● Supervise correct usage of products
● Count and post inventory and store cash by balancing cash registers, and inserting deposits Atrium Healthcare, Charlotte, NC — Dietary Aid
December 2019 - July 2022
● Responsible for set up, preparation, and delivery of meals and snacks to assigned areas and patients
● Inspect meals served for conformance to prescribed diets and for standards for palatability and appearance
● Train and mentor employees
● Assist with inbound and outbound calls in the call center from customers and answer questions and receive complaints
● Adhere to menus and portion control standards, including those for special diets when preparing and serving meals
● Communicate and visit patients and help them with their meal choices EDUCATION
Northwest Cabarrus High School, Concord, NC — Diploma August 2015 - June 2019
SKILLS
● Communication Skills
● Customer Service Skills
● Performance management
AWARDS
● ServSafe Certification, November 2017
● First Aid & CPR certificate, 2017
● OSHA Certification, 2017
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