Service Representative Customer

NATALIE IVERSON

************@*******.*** • 307-***-**** • 2919 Snyder Ave, Cheyenne, WY 82001

CLAIMS SERVICE SPECIALIST

Claims Handling • General Liability • Property and Casualty Insurance • Property Claims Claims Management • Claims Processing • Claims • Data Entry Upbeat and Positive Personality Multi-Line Phone Systems POS Systems and Ordering Platforms Regulat Outlook etc • Live Chat • Automotive Repair • Auto Estimating • Interviewing • Upselling • Technical administrative • Cash Handling • Telephone Skills

Summary: Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer service-oriented behaviors, understanding customer desires and providing customized solutions. Competencies in operating multi-line phone systems, email, live chat and updating documentation. Specialize in quality, speed and process optimization. Motivated by customer satisfaction and company success.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

ALLSTATE INSURANCE CO -, CHEYENNE, WY 2013 to 2017 CERTIFIED CLAIMS SPECIALIST

Worked effectively in fast-moving work environment to process large volumes of Auto, property and CAT claims. FNOL some multiple vehicles and casualties. Interviewed policyholders to verify information and check level and type of coverage. Explained coverages, deductibles and rental coverage when applicable. Worked with claims adjusters and examiners to expedite processing in alignment with procedures to insure the best in customer satisfaction. Evaluated and settled complex insurance claims in strict timeframes. Affirmed or denied coverage fairly based on thorough investigations. Reviewed new files to determine current status coverage. Issued payments. Closed claims and followed up with customers on unresolved issues when needed. Inbound and outbound calls

TJX COMPANIES/SIERRA TRADING POST, CHEYENNE, WY 2018 to 2019 CUSTOMER SERVICE REPRESENTATIVE

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer questions regarding available merchandise, sales, current prices and upcoming company changes. NATALIE IVERSON ************@*******.*** • 307-***-**** Answered constant flow of customer calls with minimal wait times. Assisted customers with special order requests, and arranging merchandise pick-up. USPS tracking packages for customers as well as issued refunds, exchanges through phone, chat, email and text. Recommended products to customers, thoroughly explaining details. Seasonal position.

MAXIMUS HEALTH SERVICES, - CHEYENNE, WY 2019 to 2020 CUSTOMER SERVICE REPRESENTATIVE MEDICAID/MEDICARE SPECIALIST Communicated with people from various cultures and backgrounds on application process. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. Documented all communication with applicants and input information into system. Reviewed applications for different aid programs and determined which qualification criteria for individuals. Interviewed applicants and explained scope of different available benefits. TNT ADVANCED AUTOMOTIVE - CHEYENNE, WY, CHEYENNE, WY 2020 to 2021 AUTOMOTIVE SERVICE WRITER

Provided customers with estimation of repair costs and estimated timeline for completion of service. Answered service department phone and responded promptly to questions and messages. Verified warranty plans and coverage and uncovered hidden warranties. Greeted and registered customers requiring service. Worked with repair staff and parts providers, staying current on availability and service processes. Orchestrated efficient service schedules to meet need of 25+ customers per day in fast-paced environment. EDUCATION & TRAINING

G E D CERTIFICATE, insurance, LCCC, Cheyenne, WY (2006) G E D CERTIFICATE

Some college courses

Certified insurance claims specialist

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