Service Agent Passenger

**** ****** ****** ***.*** Norfolk, VA ***** 757-***-****)

******************@*****.***

Elizabeth Samuel

Summary of Qualifications

I am a well- qualified and experienced security professional with a wealth of experience. I enjoy dealing with the public, interacting with law enforcement. And providing excellent service for clients and employers. I am always interested in constructive criticism and learning as much as possible to further my experience and skills.

Education

Southern High School- Santa Rita, Guam (Graduated May 2015) Work experience

Allied Universal-Norfolk, VA

January 2022-present

Security Professional

• Monitor cameras for inside and outside of buildings

• Write detailed reports for clients and managements

• Patrol inside and outside of buildings

• Check Temperature for specific rooms

Menzies Aviation

December 2019-January 2020

Passenger Service Agent

• Greeting passengers at airports and providing information to passengers about flight times, gate changes, delays, and other pertinent information

• Processing boarding passes, checking identification documents, and directing passengers to security checkpoints

• Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance

• Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft

• Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention

Guam Fast Foods, Anigua, Guam

April 2019-September 2021

Team Trainer

• Supervised and train new employees on proper procedures and safe food handling

• Help with heavy flow of customers

• Manage drive-thru window

• Encouraging fellow colleagues on great work

• Making sure everything is set and ready for next shift

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