Project Manager Scrum Master

VENKATA HANUMAN CHANDRASEKHAR PRAKHYA 309-***-**** **********@*****.***

TS/SCI Clearance PMP CSM MS in Information Technology from Illinois State University

SUMMARY:

●PMP Certified Senior Project Manager with 15+ years of experience with domain expertise in Federal (DoD/US Air Force with TS/SCI Clearance) & in Commercial (Financial, Banking, Insurance, Healthcare, Telecom and Hospitality) sectors

●Experience in Project Management, Program Management, IT Delivery, managing large teams of IT professionals, Strategy, Operations, leading projects of varying scope, size, and technologies including working with multiple vendors across multiple geographical locations and cultures

●Managed end-to-end of SDLC including various components of J2EE application management solutions: defining project scope, estimating resources and cost of solution, customizing processes, defining support organization models, defining appropriate governance and customizing support tools

●Able to plan and execute the transition to application management solution by establishing and managing service level agreements and designing and implementing continuous improvement programs that optimized stakeholder value.

●Experience in managing large IT infrastructure / J2EE application development projects for one of the largest Insurance companies (State Farm and United Health Care Group) using Global Delivery Model with project activities on-site, off-site and off-shore environments

●Proficient in project management processes to reflect balance between consistency, flexibility, risk, speed in delivery, and rigor (examples: Scalability, Waterfall, SAFe Agile, Scrum tools—ServiceNow, Rally, and JIRA).

●Excellent experience in JIRA, Rally, SharePoint, MS Project and Confluence for project management activities

●Responsible for leading multiple geographically-diversified technical teams (J2EE, Python and .NET) and responsible for overall coordination, reporting and integration within project scope

●Experienced in managing & tracking project activities in all stages of SDLC: from inception to installation.

●Areas of expertise include IT Strategy, Business Development and Operations, Project Planning, Budgeting and Cost Optimization, Business Technology Vision and Strategy, ERP Implementations, Strategic Outsourcing and Insourcing, Productivity and Efficiency Maximization, and Organization Change Management

●Experience in managing IT Application projects with annual budgets ($5–10M) with successful track record of effectively managing scope of operations within operating budget

●Key role in delivering SAP implementation projects for two NASDAQ-listed companies which generated $6.3M revenue

●Well versed in all project management activities like budgeting, resource planning, risks and mitigation, scheduling, production support, change, issues and defects management

●Expert in maintaining free-flow communication from Executive management to project performers

EDUCATION:

Master’s in Information Technology, Illinois State University (2007–2008)

Bachelor’s in Electronics and Communication Engineering, NIT Warangal (1988–1992)

CERTIFICATION:

1)Project Management Professional (PMP) from Project Management Institute (PMI)

2)Certified Scrum Master (CSM) from International Scrum Institute

PROFESSIONAL EXPERIENCE:

IT ENTERPRISE PROJECT MANAGER-US Airforce (Civilian)-Aug2020-present-Patrick Airforce Base

This is a highly-skilled position where I deliver solutions for special projects, assignments and initiatives, while effectively integrating secure communications and data requirements. My responsibilities are characterized by large, complicated projects with conflicting issues, many variables, and operations. I employ a broad range of cross-disciplinary knowledge in planning, research design, development, testing, evaluation, integration, acquisition, dissemination, sustainment, and/or modification of complex IT systems. My assignments require detailed analysis of unique problems, creative and innovative use of techniques, advanced approaches, and/or new technologies to achieve results. I develop and manage portions of major communication and information support-system installations across the organization. I leverage user techniques and methodologies in assigned areas and evaluate requirements appropriately. I decide the nature of the solution (software and/or hardware) and escalate it to higher management, up to the level of DoD for approval. Utilizing established techniques for solution implementation, I formulate plans for acquiring necessary hardware and software. Furthermore, I identify personnel and equipment resources that are essential for solution development. Moreover, I have conducted feasibility studies to determine optimal, cost-effective solutions. I have formed project teams consisting of specialists—from Air Force squadrons to end-user/stakeholders.

Regarding the logistics of project requirements, I have interfaced with user elements to ensure requirements are met throughout the life of the project. I adjust project schedule and scope as necessary to ensure that requirements are satisfied, and handle unanticipated requirements as they arrive and adjust project priorities accordingly. Notably, I have developed final specification packages including bills of material and requests for quote/proposal for competitive procurement.

As a senior project manager, I develop plans for deployment of IT modernization equipment and software. In parallel, I manage projects to incorporate new technology for analyst desktops. Also, I coordinate with all directorates, squadrons, flights and elements to collect requirements and schedule state-of-the-art equipment installation. I have performed studies for a broad range of IT issues from simple to advanced difficulty and complexity. In my capacity, I have evaluated potential impacts of new technologies on current systems and policies. My conclusions and recommendations have had a major impact on top-level management plans and decisions regarding requirements’ definition, planning, and acquisition of major upgrades and new system capabilities. I have reviewed proposals to ensure all components and requirements are accounted for, while also chairing committees to select winning proposals from competing vendor submissions.

I’ve assessed and revised policies and procedures as needed to find ways to improve quality, timeliness, and efficiency of work. I provide expert assessments and recommendations to supervisor and senior management on objectives, alternatives, strategies, and/or tactics for successful accomplishment of programs/projects.

Sr. Technical Project Manager – Cloud Migration - Federal Government Contractor (NETE), Aug 2019–July2020

●As a Sr Technical project manager, I have managed technical and functional infrastructure project activities, supporting day to day operations, monitoring system utilizations, response timings and primary support for detection and correction of operational problems and issues.

●Responsible for migrating Atlassian tools from Client server (C/S) to cloud infrastructure, without losing customer critical details, and impacting day to day customer business critical activities.

●Responsible for planning design, technical review and organizing the C/S applications migration into cloud infrastructure.

●Collaborated with partners and customer in Sprint Planning, Program Increment planning and ensure delivery is according the plan

●Developed a project roadmap with priorities, continuously reviewed and adjusted based on project progress.

●Implemented best practices, necessary changes to develop and establish good communication mechanism with customers, stakeholders and project teams.

●Provided a Single Point Accountability on Project deliverables on this contract and act as SPOC for all contractual deliverables and communications.

●Collaborated with Partners in establishing Budget, defining scope and timelines for upcoming releases and projects in this business line.

●Worked with helpdesk, Tier 1, 2, and 3 managers in collecting weekly and monthly status reports and report back to teaming partners and customer

●Conducted a Root Cause Analysis (RCA) on the problems and issues, lessons learned, best practices and reviewed with customer and implemented the same

●Documented and administered the requirements and tasks necessary to complete project needs.

●Gathered, analyzed and reported various performance metrics for the management of network, identity and access management and systems infrastructure.

●Diagnosed and resolved complex communication problems within a team to make sure the product delivery won't be interrupted, and to keep the team together on the same page.

Sr. PROJECT MANAGER – Infrastructure/Platform/Cloud, Marriott International., Jan 2019 – July 2019

●As a Sr. Project manager managed one of the largest Windows 2008 Server OS refresh to Windows 2016 Server OS and migrated all business critical applications, databases servers, messaging and mail exchange servers.

●Responsible for overseeing a large portfolio of projects being delivered in Information Security with focus on moving into cloud platforms.

●Facilitated design and planning for Microsoft Server and Application server farms 2008 to 2016 migration

●Conducted performance analysis, capacity planning and domestic and international farm design

●Acted as liaison for outside vendors during design, build and deployment phases.

●Organized and facilitated daily scrum meetings and performed Sprint ceremonies including retrospective.

●Actively worked with Agile coach, product owners and Scrum teams to ensure that all parties understand and adhere to the Scrum framework

●Developed reports and metrics for various cybersecurity projects

●Collaborated with stakeholders for developing project budget for strategic initiatives

●Developed roadmaps for all projects across Information Security

●Collaborated with external vendors for product analysis and procurement

●Identified project milestones for capability delivery roadmaps for Enterprise PMO

●Led an initiative to procure a product for aggregating data logs from various sources for analysis

●Project Lead for datacenter migration and rack re-stacking effort; gathered requirements for scope of work

●Using ServiceNow Project Portfolio Management(PPM)/Microsoft Project created overall server infrastructure project plan and worked with different support groups to align work activities into the scheduled maintenance window.

●Facilitated patch management to discover current patch status and deploy patches to affected systems and implement Windows Update Services (WSUS) to schedule updates

●Developed strategy for cloud/virtualization migration and implementation best practices

●Helped to develop backup and recovery strategy for Microsoft Server applications and databases on virtualization platform

●Experienced in migrating Microsoft Servers in private, public and community clouds

●Facilitated custom designed solutions to deploy Microsoft Server and Domain Controller infrastructures to meet client's compliance and high availability requirements.

Sr. PROJECT MANAGER, Comcast Inc., Mar 2017 – Oct 2018

●Responsible for work on full SDLC life cycle with project teams to meet SLAs’ that will support Technical Infrastructure Engineering sole function of Performance Monitoring & Managing Solutions.

●Monitor various application issues, impact and mitigation plans.

●Review OBIEE dashboards for the critical applications and processes that provide 100% availability for critical care functions fostering the goal of zero impacts to the customer experience for Comcast customer and the customer care phone call interactions. The focus will encompass customer supporting applications.

●Responsible for managing DevOps teams (J2EE and Python) who provide Analytics, Synthetics, Self-services, Automation and evaluate performance engineering solutions

●Managing project matrix, status, reporting in MS office suite and issues and project Individual tasks in JIRA

●Run Agile / Scrum meetings and worked on Rally and JIRA to plan and organize tasks, workflows, and reports to the top management

●Defined MVPs and developed SAFe (Scaled Agile) Value streams to realize port-folio level business objectives

●Developed strategies to include new technologies, optimize interactions and infrastructure transformations.

●Managed end to end implementation of Cloud Foundry infrastructure

●Managed development and migration of critical business applications into Cloud services

●Managed deployment of security upgrades and monitoring services to Comcast nationwide POS stores (approximately 4000 point of sale workstations and desktop applications)

PROJECT MANAGER, Country Financials, Jun 2016 – Nov 2016

●Responsible for developing current state of the Claims business processes and supported IT systems and transition the blueprint to the Future State. As part of this program, we developed and prioritized key matrix for all Gaps and Opportunities in all business areas and come up with recommendation to improve business processes and supported technologies.

●Enabled changes to IT Enterprise SDLC, architecture, supervise IT systems development and testing activities. Developed and implemented Multi-channel communication to reach claims customers via email, text and print channels.

●Responsible for the entire SDLC-design, development, implementation, administration and on-going support of J2EE software solutions under this Claim’s program

●Rescued three troubled projects resulting in on-time and on-budget delivery

●Responsible for the design and development of analytic and reporting products using several business applications

●Developed end-user documentation and training materials for modified or newly developed software

●Experienced with Agile tools – Rally and JIRA for bug tracking, issue tracking, and project management.

●Used JIRA for all the project issues tracking and reporting.

PROGRAM MANAGER, IT Ion Solutions Ltd, Sep 2014 – May 2016

●Managed entire SDLC of project delivery teams comprise of analysts and developers across the full spectrum of the software solution life cycle for projects involving SAP, relational databases and retail forecasting software.

●Analyzed and developed new database applications and solutions to support financial reporting, web portal access and data transformation and distribution for internal and external data feeds

●Guided project managers and senior developers in the gathering and documentation of business requirements, along with the analysis and design of reporting tools to support business objectives.

●Manage the team that provides support on premise and at co-located data centers for server platforms, storage, network services, voice services, and end-users.

●Led a team of professionals to operational excellence ensuring the availability and integrity for all IT systems as well as delivering on business priorities.

●Led the modernization and transformation of the infrastructure to make it best in class with respect to being scalable, resilient, secure, efficient and cost-effective.

●Identify and execute global partnerships with domestic and international organizations, including multi-national corporations, to drive deals and deliver IT projects.

●Manage all business development, including acquisitions, equity investments and leads the company’s strategy and new business initiatives.

●Major contributor in set up of offshore IT infrastructure & delivery for two Onsite-Offshore SAP implementation projects worth of US $ 6.3Million for two NASDAQ listed companies.

PROGRAM MANAGER, North South GIS Pvt. Ltd, May 2012 – Sep 2014

●Identify emerging shifts in the technology environment with the ability to make sound judgments when discussing future projects around infrastructure. Provide a key role in the implementation and maintenance of our security infrastructure.

●Ensure continuous delivery of J2EE solutions through the monitoring of IT systems performance

●Streamlined the internal as well as external processes and completely responsible for delivery of the one of the largest government GIS projects in India – R-APDRP (Comprehensive GIS Application for a State Electricity Company). Deal Size US$ 2+ million and the project team size of 50+ and 5,000+ users.

●Work closely with the Program Director to develop and accomplish goals and strategic plans established by all Project Managers.

●Spearhead the development, communication and implementation of effective growth strategies and processes.

●Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid deliverable objectives of Program.

●Responsible for the measurement and effectiveness of all processes internal and external;

●Provides timely, accurate and complete reports on the operating condition of the Program.

●Supervise all clients and work place related operations and ensure multiple projects delivery for all areas as per agreed quality standards

●Respond to RFPs/RFIs for our products & solutions and do visit the leading prospective clients for showcasing the capabilities. Reviewing, Updating and maintaining the contracts with changes as required

●Manage a team of Account and Operations managers and ensure their development through direct coaching and feedback wherever required

●Support learning and development initiatives and implement rewards/recognition programs

TECHNICAL DELIVERY MANAGER, HTC Global Services (State Farm Insurance / United Health Care Group / JP Morgan Chase), Jun 2010 – Apr 2012

●Developed revenue-producing relationships with United Health Care and JP Morgan Chase in USA and India

●Played a key role to increase offshoring resources from 6 to 47(United Healthcare Group) and from 14 to 72 (JP Morgan Chase)

●Extensive experience in large-scale mission-critical computing infrastructure

●Comprehensive knowledge and skill set with systems architecture, technical management, vendor and contract management including outsourcing, project management, ERP deployment, and database administration

●Proven ability to recruit quality project staff and management experience

●Experienced in managing information technology global support teams

●Experience in managing IT Application projects with annual budgets exceeding $10million with successful track record of effectively managing scope of operations within operating budget

●Take ownership of solutions approach and delivery framework for existing projects and opportunities

●Drive proposal development

●Review project execution activities such as planning, costing, delivery and post-delivery review to ensure that the Delivery Unit functions as a Profit Center

●Take responsibility for people development including ongoing training, skill building, deployment and career growth

PROJECT MANAGER, State Farm Insurance, Dec 1998 – Apr 2010

●Proficient in the project management processes and SDLC to reflect a balance between consistency, flexibility, risk, speed in delivery, and rigor (examples: scalability, water- fall, Agile, Scrum).

●Expert in resource management for Project Management (examples: effective scheduling, using Primavera to assist with decisions, ability to manage budgets, schedules, resources).

●Managed numerous technologies, including.Net/SQL, J2EE/DB2, Mainframe, Network and Security products, as well as web solution projects from concept to implementation, including requirements gathering, system design, testing, user training and post-implementation support.

●Expertise in formulating business requirement specifications to support the Events– Processes–Activities for numerous Property and Casualty, Life, Claims, Banking and Mutual Fund products.

●Experience in maintaining the customer-focused project environment to meet the customers’ expectations.

●Responsible for resource estimates and resource allocation as well as planning, tracking and adjusting team activities.

●Supervising the production of all coding, testing and documentation deliverables.

●Provide functional expertise for supported applications, and coordinates production support issues.

●Responsible to implement process improvements for business applications, development activities and testing activities.

●Provide technical direction for business applications by prioritizing work, identifying areas of improvements and developing action plans.

●Manage all technical issues and coordinate problem resolution for supported applications.

●Drive the project initiative from requirement development to the delivery of the completed managed component to the proper operations/service area.

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