Amy Owens Page *

***** ***** ****

Moores Hill, IN 47032

Cell: 513-***-****

e-mail: aduimb@r.postjobfree.com

To whom it may concern,

I am greatly interested in working for your company. I am qualified with 25 years experience in office procedures, customer service, call center, and management practices. You’ll find that I am a highly motivated person that loves to work with people and use my skills to further the business through teamwork.

Please consider me for the position. I look forward in hearing from you soon.

Sincerely,

Amy L. Owens

Amy L. Owens Page 2

13727 Grace Lane

Moores Hill, IN 47032

Cell: 513-***-****

e-mail: aduimb@r.postjobfree.com

OBJECTIVE:

I am a hard-working person who is customer service, PC knowledge of programs, inspection, quality, and people skills. I feel all these qualities create a winning combination for any company I work for. I value myself for good attendance and being a role model employee. I have a desire to succeed, and the intelligence that it takes to be a rewarding employee. If these are what you want in an employee, I am the right person for you.

Qualifications:

- Data entry and analysis

- Proficient in Microsoft Office, Teams, Google meet, Web X

- type 60 wpm

- Customer Service

- Scheduling and Management

- Lab, inspection, warehouse, inventory, and office Procedures

- Project and Quality management

- Inbound/outbound calls

- Great in a team or working independently

- Troubleshooting and information gathering

- Sales

- experience handling titles for trailers, vehicles, and farm equipment

EMPLOYMENT:

June 1998 - (current) Procter & Gamble Cincinnati, OH

Remote Artwork Specialist Surface Care

- Handled plant quality issues

- Worked with outside suppliers leading artwork projects

- Project planning

- Use Windows, Word, Team, Power Point, and Excel daily

- Investigate customer issues and work towards winning solutions to meet deadlines

- Conduct meetings to further business goals

March - July 2021 American Income Life Appointment setter Moores Hill, IN

Contractor/Customer service Appointment setter

- Set Appointments from leads generated in system.

- Used email, zoom, txt messaging to communicate with prospective/existing clients

- excellent sales and communication skills to help enable upselling of policies offered

July 2019 - March 2022 Tractor Supply Manager Lawrenceburg, IN

Team Lead 1 Manger

- Customer Service for sales and inquiries

- Managed team of 10 individuals, for duty assignments, breaks, customer support, and training

- Sales of safes, trailers, mowers, and quads to include title work

- Opened and Closed store involving till reconciliation and inventory controls

- Fork truck, hand truck, and scissor lift operator

- Managed multiple competing priorities to go above sales goals for day, week, and month.

Amy Owens Continue: Page 3

- Patiently worked with customer complaints to ensure repeat business and a positive experience

- Calm under pressure and able to make the tough business decisions needed

October 2015 - July 2020 Arise Virtual Solutions Moores Hill, IN

Service Specialist contracting for eBay, Air BNB, AT&T, Turbo Tax, Humana, and Hallmark

. Used multi-line phone system. Inbound and outbound calls to follow up with customer needs

. Handled multiple tasks effectively with attention to detail

· Provided training to new customer service specialists.

· Provided technical support to fellow customer service specialist via chat support.

· Communicated information to other team members on standard and procedure changes to procedures.

· Performed preventive maintenance on copiers and printers.

. Utilize multiple programs simultaneously to assist customers

. Trained on customer confidentiality, HIPA, and privacy laws

. Excellent Communication skills both verbal and written

. Familiar with medical terminology and health care practices

Aug 2000 - April 2001 McCormick’s South Bend, IN

Quality Lab Manager

- Worked with computers to enter data

- Handled supplier and customer complaints

- Wrote procedures for lab testing

- Worked in lab doing micro, analytical testing

March 1997 - December 1998 Rainbow Carpet Division Walkerton, IN

Office/Administrations

· Handled accounts and set appointments with vendors.

· Used multiple office equipment.

· Worked with customer complaints and problem Used a multiple line phone system.

EDUCATION:

2016 Colorado Technical University Colorado Springs

- Completed Bachelor of Science in Business Management

2008 Colorado Technical University Online

- Completed Associates of Science in Business Administration

2001 Indiana University South Bend Plymouth IN

- Completed Word, Excel, and Windows Certificate

1996 - 1998 Ancilla College Donaldson, IN

- Completed Associates of Science

- Microsoft, word, lotus, quality windows, and windows trained.

- Science and Biology

Graduated 1996 Plymouth High School Plymouth, IN

General Studies

- Secretary for music dept. Office & typing classes.

- Accounting, Agriculture/landscape design

REFERENCES:

Available upon Request.

Contact this candidate