Service Advisor Manager
Resume:
Adam Smith
Valdosta, GA *****
*******@***.***
Work Experience
Commercial Manager
O'Reilly Auto Parts - Adel, GA
March 2019 to July 2022
Managed incoming orders from and deliveries to commercial accounts, supervised drivers, processed daily special orders, processed returns, helped front counter (retail) when needed, managed and processed store transfers.
Service Advisor
Prince Automotive of Valdosta - Valdosta, GA
April 2017 to June 2018
Greeted incoming service customers, listened to their needs, dispatched vehicle to the proper technician, worked up quote per technician's findings, advised customer of repair needs and cost, managed the repair process, finalized paperwork, advised customer when finished and delivered vehicle back to the customer. Managed warranty paperwork and/or authorizations needed. Answered and handled incoming service calls.
Service Technician/Service Advisor, Service Manager Cook county ford - Adel, GA
July 1998 to February 2017
Began as a lube tech, became a certified technician, moved up front and became service advisor and then advanced to service manager, where I became responsible for all aspects of managing a dealership service department, including personnel, warranties, customer relations, relations/communications with Ford and more.
Education
High school diploma
Livermore High School - Livermore, CA
September 1983 to June 1987
Skills
• Outside Sales
• Automotive Repair
• Sales Management
• Pricing
• Marketing
• Troubleshooting
• Account Management
• Insurance Sales
• Management
• Service Technician Experience
• Mechanic Experience
• Vehicle Maintenance
• Automotive service
• Automotive diagnostics
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