Service Representative Customer
Resume:
Toni Gipson
Colorado Springs, CO
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Store Manager
PakMail - Colorado Springs, CO
February 2019 to March 2022
Processing of customer payments and balancing of register daily. Problem solving and advising customers on most cost efficient shipping options. Opening and closing store responsibilities.
Administrative support. Training of new employees on store software and procedures. Created policy and procedure manual for new employees. Maintaining various reports using MS Office. Supply ordering. Correspondence with clients and vendors using phone, fax or email. Problem Resolution Representative
Atterro - Colorado Springs, CO
October 2016 to September 2018
With enrollment for state-supported health care programs.
• Utilize multiple software platforms to research customer escalations and carrier enrollment errors
• Service and maintain customer accounts by completing/updating customer PEAK applications
• Collaborate with multiple departments to complete and verify customer enrollment. Customer Service Representative
Alorica - Colorado Springs, CO
March 2014 to August 2016
• Handled high volume of incoming calls.
• Assisted customers with billing questions.
• Upsold customers into new products.
• Maintained goals for all calls.
Service and Sales Representative
U Save Rentals
2013 to 2014
• Dealt with customer enquiries about the availability and cost of vehicles.
• Registered bookings and explained the terms of rental or leasing agreements.
• Completed paperwork with the customer regarding payments.
• Showed vehicle to customers and pointed out any bumps, scrapes or special features.
• Checked mileage and scrutinized for damage when vehicles were returned.
• Provided ongoing service and sales support.
Service and Sales Representative
Hertz Corporation
2011 to 2012
• Assisted customers with car rentals in a very fast pace work environment.
• Took incoming calls in regard to reservations and sales.
• Determined the customers' needs and provided the best products for the customer.
• Answered questions about rentals and problems.
• Rented and checked in rental cars.
Education
High School Diploma
Continental Academy
2003
Additional Information
Ability to focus on multiple projects
Amazing ability to manage sales process for incoming and outgoing calls
Immense ability to generate rental, lease and used vehicle sales leads
Great ability to identify prospects for upgrades presentation to customers
Excellent Customer Service
Contact this candidate