Data Entry Customer Service
Resume:
Renee M. Overlee
**** ****** ****, *******, ** 600**-***-*** 9390 ************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Objective
To continue my career with an organization that will utilize my Management, Supervisory and Administrative skills to benefit mutual growth and success. Education
MASTER OF ARTS IN MANAGEMENT AND LEADERSHIP
Webster University
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION/HUMAN RESOURCES Columbia College - Crystal Lake, IL
Experience
LEAD COURT SPECIALST MCHENRY COUNTY CIRCUIT CLERK AUGUST 1994 TO PRESENT
· McHenry County Circuit Clerks Office 2200 N Seminary Ave, Woodstock, IL 60098 ESSENTIAL JOB FUNCTIONS
• Carries out supervisory responsibility in accordance with County policies, procedures and applicable laws including: interviewing, hiring, training, planning, assigning and directing work, addressing complaints, and resolving problems.
• Plan, schedule, monitor, and evaluate the work of subordinate staff in assigned division. Complete performance appraisals, discipline when necessary, and recommend and schedule training.
• Analyze and implement new practices, policies, and procedures.
• Establish and administer division policies and procedures.
• Receives and distributes work with regard to deadline priorities.
• Evaluate office production, revise procedures, and devise new practices to improve efficiency.
• Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Participate in long-term planning for the department.
• Maintain division payroll records, approve hours worked by subordinate employees, and forward payroll Circuit Clerk for final approval.
• Investigate complaints regarding the operations of the division and recommend appropriate actions to resolve issues.
• Approve or deny employee requests for time off based on department policy and staffing levels.
• Plan, allocate, and monitor time, people, equipment and other resources to ensure the efficient operation of the division.
• Practice controls for financial practices and reporting; organize, coordinate, and execute departmental resources and logistics to ensure quality and compliance with local, state, and federal regulations.
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• Interpret, develop, implement, communicate, and monitor policies, procedures, and standards for assigned divisions; recommend improvement when necessary.
• Monitor workflow and productivity, resolve problems to ensure deadlines are met.
• Analyze daily reports for employee productivity.
• Respond to complex inquiries regarding policies or procedures by providing information requiring interpretations and familiarity with divisional policy and operations.
• Secure assigned areas at the end of each workday.
• Identify divisional needs such as staffing requirements, office equipment, staff training, and development.
• Provide assistance to judges, attorneys, litigants, other agencies and the general public.
• Provide information to the public and other parties about court proceedings, document filing, case scheduling and court fees. This may be done by phone, in person or electronically.
• Provide information to the public, other parties and other agencies regarding court proceedings, the document filing process and court schedules.
• Use discretion in handling confidential case information, including cases impounded and/or sealed by statute or court order.
• Operate office equipment such as fax machines, copiers, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Sets up and maintains alphabetic and numeric files so that documents can be filed and retrieved in an orderly fashion; classifies active, inactive and archived files.
• Interacts with staff, elected officials and the general public in person or by telephone in order to respond to inquiries, receive complaints, and resolve problems.
• Performs other related duties as assigned
SKILLS
• Computer literacy
• Windows OS
• Microsoft Office
o Excel
o Outlook
o Word
o PowerPoint
• Adobe Creative Suite
• Recruiting
• Training & Development
• Word Processing
• Proofreading
• Customer service
• Odyssey Tyler
• Administrative Personnel Management
• Conflict management
• Succession planning
• Payroll – ADP / Kronos
• Accounting
CERTIFICATION AND LICENSES
• i2file
o McHenry County has been actively e-Filing court documents for approximately 8 years. Page 3
o I am a Lead Court Specialist required to train new employees in the e-Filing systems. I troubleshoot for law offices and pro security parties ADDITIONAL INFORMATION
• Communicating effectively, both orally and in writing, with the general public.
• Supervising the work of staff including coordinating, assigning, monitoring, and evaluating work; hiring, training, counseling, and disciplining staff.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
• Operating and routine maintenance of general office machines such as copiers, facsimile machines, telephone systems, and two-way radio base stations.
• Preparing moderately complex documents
• Accurately proofreading copy with accompanying knowledge of grammar, punctuation, and spelling.
• Performing basic mathematical computations such as addition, subtraction, multiplication, and division.
• Performing data entry using word processing, spreadsheet, or database commands and formats material as required.
BARGAINING UNION PRESIDENT METROPOLITAN ALLIANCE OF POLICE UNION (MAPP)
JULY 2016 THROUGH JUNE 2019
· McHenry County Circuit Clerks Office 2200 N Seminary Ave, Woodstock, IL 60098 ESSENTIAL FUNCTIONS
• Develop and present collective bargaining agreements.
• Work in good faith representing the county employees in contract negotiations.
• Attend, document and support employees in grievance meetings.
• Schedule and present at employee meetings.
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