SHRADHA DROLIA

Redmond, WA 425-***-**** aduije@r.postjobfree.com LinkedIn Profile

Senior Project Manager with 15+ years’ experience who specializes in transition, transformation, systems and support processes.

ACCOMPLISHMENTS

•An enthusiastic Traveler and Trekker. Travelled solo to Vietnam and Bali and trekked to various Himalayan summits including Everest Base Camp, Nepal

•Served as Chairperson and Treasurer in IEEE SSGMCE Student Branch

•Represented India Council in R10 student Congress held at Beijing, China in the year 2006

•Served as Vice-Captain and Captain of a house at School Level

•Participated in Knit India convocation held at Sewagram, Wardha

•Participated in various paper presentations and received applauds

•Participated and won many prizes in events like elocution, extempore, dance, drama, quiz,

CORE COMPETENCIES

Project Management Oracle Database Administration Transition & Transformation Management Team Management Ability to Work Under Pressure Scrum Oracle 9i,10g,11g,12c SQL Remedy Autosys Unix Jira Trello Service Management ITIL Consultation IT Process Governance Service Management Tools Continual Service Improvement ITIL Process Architecture Training Management & Delivery Change Management Incident Management Contract reading Problem Management Service Delivery Operations Manager Agile Methodologies MS office MS Project Management tools

LEADERSHIP PRINCIPLES

Results Driven Invent & Simplify Build Trust Relationships Ownership Customer Focused Big Picture Thinker

PROFESSIONAL WORK EXPERIENCE

Project Manager – IBM/Kyndryl November 2019 to July 2022

Team Management-40 % Project Management-40 % Stakeholder Management-20 %

●Led a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.

●performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.Was responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. Responsible in providing day to day direction to the project team and regular project status to the client.

SHRADHA DROLIA

Redmond, WA 425-***-**** aduije@r.postjobfree.com LinkedIn Profile

Lead Process (South region) – Service Management -IBM November 2017 to November 2019

Documentation and Implementation - 40% Process Training & Improvement -30% Process Audits-30 %

●Process documentation and implementation (based on ITIL framework) for India ISA. Preparation of regional process cadence reports. Process rollout among delivery team deployed at customer location.

●Conducted process trainings across the region on ITIL and customer specific process trainings as well. Trained operations team on the process improvement and keeping close check for process adherence. Prepared education material for all SM processes.

●Conducted process governance and BAU (business as usual) internal audits across the region for process adherence check.

●Prepared and maintenance of process audit reports and process improvement tracker till closure of all open action items.

3UK Hutchison – Database Administration - IBM April 2015 to October 2017

Ticket Queue- 40% Test Boxes -30 % Project Consulting-30 %

●Managed ticket queue, checking the SLA and assigning the ticket to resources. Helped resolved the ticket

●Owner of all test boxes- standardizing the lower environment with proper scripts

●Process consultant in the project- well versed with Change and incident processes.

●Drove and held huddle calls daily before the start of business to discuss critical issues and upcoming work

ACE Insurance – Database Administration - IBM January 2014 to April 2015

Client Installation- 50% Lower Environment Refresh -20% Administration-30%

●Oracle Client Installation both on AIX, Windows(11g)

●Refresh Lower environments from Production using RMAN Duplicate

●Upgraded and Applied Patches and Backuped scripts setup/test, RMAN configuration

●Database Health Check

Loblaw Infra Build – Database Administration -CTS January 2013 to November 2013

Database Administration-60 % Database Creation/Configuration-20% BMC Patrol Monitoring- 20 %

●Oracle/SQL Server installation both client and server on AIX, Windows(11g)

●Oracle/SQL Server binaries install/configuration

●Database creation/configuration and Backup scripts setup/test, RMAN configuration

●AutoSys jobs setup for backup and RAC Administration

●BMC Patrol Monitoring install/configuration and Built book/Run book completion.

●Operation Readiness Test (ORT)

EDUCATION AND PROFESSIONAL DEVELOPMENT

B.E (Hons) Electronics & Tele Communication with 74.6% in year 2007

SHRADHA DROLIA

Redmond, WA 425-***-**** aduije@r.postjobfree.com LinkedIn Profile

WORK HISTORY

Organization

Job Title

Kyndryl

Project Manager

IBM

Project Manager

Cognizant Technology Solutions

Technical Lead (ITIS)

Amdocs DVCI

Subject Matter Expert (DBA)

Tech Mahindra Ltd

Technical Associate

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