Service Representative Delivery Driver

Lisa Roy

***:***.**** **********@*****.*** Wilbraham, MA 01095

‘SUMMARY

Focused on providing professional service and support to every office vitor. Dilgent about

scheduing appointments, managing packages and routing mailto recipients. Positive nature with

excelent people skis

SKIS

‘# Meficulous and organized + Recordkeeping and bookkeeping

* Business operations understancing ‘* Organization and efficiency

EXPERIENCE

Receptionist, Golden Years Nursing Home, December 2019-February 2022

East Longmeadow, MA

Scheduled and confirmed appointments.

‘= Answered and directed incoming cails using multiine telephone system,

** Delivered administrative support to team members by making copies, sencing faxes,

‘organizing documents andrecrranging schedules.

+ Sorted incoming mail and directed fo coect personnel each day.

+ Supervised setup of conference rooms for meetings and office events in common cress.

*# Updated and recorded customer or client information to maintain accounts.

* Served visitors by greeting. welcoming and directing to appropriate personnel.

* Greeted and directed visitors to appropriate personnel and answered average of [Number]

calls and emais daily.

Delivery Driver, Edible Arangements, November 2018-November 2019

Springfield, MA

* Grouped and routed deliveries according to designated creas to maintain efficient deivery

times.

* Handled merchandise in accordance with product handling standoras.

* Communicated frequently with dispatch to relay route changes and delays impacting

customer delivery timetables,

‘Customer Service Representative, Verizon, November 1987-November 2017

Springfield, MA

* Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

* Remained calm and professional in stressful crcumstances and effectively diffused tense

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