Administrative Assistant Customer Care
Resume:
PROFILE
I am a diligent and adaptable student with proven interpersonal and organizational skills, seeking to apply my abilities where they serve to enhance both society and myself. My main career objective is to become an esteemed mediator and guidance counsellor in Trinidad and Tobago focusing mainly on family affairs and the nation’s adolescent population. My skills gained through academics, volunteer work and extra- curricular activities will propel me to be successful within the field of behavioural sciences. EDUCATION
The University of the West Indies St. Augustine
MSc. Mediation Studies
BSc. Psychology, Minor: Criminology and Criminal Justice GPA: 3.47
Bishop Anstey High School
Caribbean Advanced Proficiency Examinations (CAPE)
• Five (5) passes obtained
Caribbean Secondary Education Certificate (CSEC)
• Nine (9) passes obtained
WORK EXPERIENCE
MyBizTT
Office Administration/ Blog Writer
• Assists customers in filling out business registration forms and conducting business name searches.
• Maintains office files for past and prospective business registrations.
• Communicates with clients on the progress of their application.
• Simplifies new business legislation into layman terms for clients.
• Writes informative blogs on business related subject matters. Flow
Customer Care Agent
ABENI CLARKE
#42 2
nd
Street East, Cane Farm Avenue, Trincity
798-2221 aduiip@r.postjobfree.com
2018-2021
2011-2018
September 2021- Present
March 2022 - June 2022
June 2022 – Present
• Assisted customers in locating and understanding billing information and other account information.
• Performed basic troubleshooting of systems for customers.
• Aided customers in upgrading and downgrading of packages. The National Agricultural Marketing and Development Corporation (NAMDEVCO) Norris Deonarine Northern Wholesale Market Macoya
Pandemic Guide
• Aided in the enforcement of COVID-19 Protocols through communication and interaction with vendors and buyers.
Trinidad and Tobago Electricity Commission
Internal Clerk- Registry Department
• Sorted and Rerouted mail to respective departments.
• Filed and maintained records, newspapers, and faxes.
• Entered Data on BIR cheques, vehicle daily reports and purchase requisitions. Hillview College (Under Ministry of Education)
Invigilator
• Ensured that proper conduct was maintained during examinations.
• Assisted supervisors in filling out paperwork to be sent back to the ministry. VOLUNTEER EXPERIENCE
Wholeness and Wellness Counselling Services Limited
• Created posts for company’s social media platforms and maintains their online presence.
• Conducted phone consultations with potential clients.
• Maintained office stock.
• Managed clinical files.
• Directed clients in the completion of intake forms for clinicians. Trincity Family Church
Junior Church Teacher
• Prepares and organizes biblical teachings, crafts, and engaging activities for children ages 9-11 every Sunday morning.
• Prays and meditates with children individually.
April 2021- December 2021
August 2020
May-June 2019
2019-2021
2012-Present
ACTIVITIES AND ASSOCIATIONS
Careers, Co-curricular and Community Engagement at The University of the West Indies Student Career Facilitator
• Coaches students in resume writing and career assessments. Bishop Anstey High School Dragon Boat Team
Vice-Captain and Administrative Assistant
• Recorded necessary data on each member of the team.
• Attended meetings recorded minutes on behalf of coach.
• Communicated important information to both the team and their parents in order to keep them updated.
• Assisted team captain in the choosing of the teams for competitions.
• Coordinated team building exercises in order to maintain a strong bond between girls. Collected fees and paid monthly boat rentals for training.
Skills
Basic proficiency in the functions of:
• Microsoft Word, Excel, Power Point and Publisher
• Canva
References
Mr. Ronaldo Dopwell
Commissioner of Affidavits
Mr. Ian Forde
Senior Instructor -UTT
2019-2020
2015-2018
Contact this candidate