Joshua Joas

567-***-**** or 567-***-****

**** ******** **., ******, ** 43614 aduii6@r.postjobfree.com

SKILLS

Hardware:

•Macintosh

•Linux

•Remote Access System

•Network Adapters

•All Microsoft Motherboard Hardware (Expert in Computer Assembly)

•Adtran DSU / CSU(Installation and Configurations )

•Mikrotik Systems (Installation and Configurations )

•Cisco Systems (Installation and Configurations )

•Aruba

•HP Enterprise

•Routers (Installation and Configurations )

•Switches (Installation and Configurations )

•Paloalto

•Data Center

•End User Computing

•Powershell and SQL scripting

•Duo and Wireless setup and administration

•Mobile Device management and corporate administration

•Active Directory and corporate account administration

•Cloud services

•Wired / Wireless Printers Installation and Setup

•DSL Technology (DSL and Pots / Dry Loop)

•T1 /Tdma Technology (Smart Jacks, PRI Circuits)

•Fiber Technology (Fiber Converters, Fiber switches (ex. Ciena configurations))

Software:

• Java

•Macintosh

•Office 365 conversion and rollout

•Microsoft Office XP

•Microsoft Office 2000

•Microsoft Office 2016

•MS Word

•MS Excel MS Project

•MS SiteServer

•Internet Explorer

•Outlook

•Outlook Express

•PowerPoint

•Adobe Photoshop

•AutoCAD

•VMware

•Azure

•Active Directory

•VoIP Phone systems and configuration

Operating System:

•Windows 2000 to Windows 10

•Linux

•Mac OS X

Other:

•ASVAB Score of [87]

•Top Knowledge of all 7 Layers of the OSI Model

•First Aid certified

•Critical Thinking

•Secret Security Clearance

•Fast Learner

•Works well with Others

•Adept multi-tasker

•Strong Work Ethic

•Knowledge of Cisco/Adtran/Microtik System Configurations

•Computer hardware knowledge

•Adept multi-tasker

•Strong Work Ethic

EXPERIENCE

Teir 2 IT Support Technician

Velocity NOC

May 2014 to 2017

•Collaborate with the IT team to obtain a high level of expertise with their computer systems.

•Troubleshoot and provide resolution to technical issues and incidents.

•Create service tickets and manage ticket queue.

•Provide issue resolution and documentation of calls/incidents.

•Identify recurring issues (problems) for deeper technical analysis.

•Configured Cisco, Adtran, and Mikrotik Routing Systems.

•Established VPN Tunnels for Voip and POS Systems.

•Serve as escalation for Lower Tier Support.

•Troubleshot Nationwide Network issues with CEO's and GM's

Satellite Operator and Maintainer

US Army

June 2010 to June 2018

•Currently enlisted in the US Army National Guard

•Served one tour overseas in Afghanistan

•Set and monitored the Satellite Network the provided the base with VoIP phone usage and Internet VIA Fiber connection from the Satellite Terminal

•Ran a helpdesk with the communications team that helped solve any problems with any computer, network, or radio issues

•Ran and made all cable connections

•Ran All Fiber lines and troubleshoot down Fiber connects

•Set up LAN printer setups and personally configured all DHCP and Static IP addresses for every computer used

•Sorted and routed incoming correspondence and messages

•Served as custodian of classified documents

Tier 2 Network Analyst and Engineering

Hexagon at HCR Manorcare and Promedica

Aug 2017 to 2019

●Network and Voip system upgrades and installation

●Budgeting and Hardware selections with network engineers

●Remote support with end user clients

●Remote configuration with field tech and rack setup per SOPs

●scheduling and tracking per PMO standards

●Wireless upgrades and configurations

●Meraki and Cisco mobile device managed system for security and user support across nationwide sites and Healthcare clients

●Network verification supplying 24 hour stability monitoring

●phone system troubleshooting and configuring

IT and Windows Administrator

McAlear group

May 2019 to Dec 2019

●Hardware and Software End User support

●SQL and Powershell scripting and administration to utilize corporate account setup and removal.

●Active Directory setup and administration

●Duo authentication setup and Corporate wireless setup and support

●Citrix and Verizon mobile device management

●Network monitoring and 24 hour support

●yearly Budgeting for Hardware upgrades and corporate rollout.

●Networking configurations and Firewalls setup

●Security creation per corporate standards

ACLs setup

Routing groups and network groups

Firewall configuration

Firmware and Software upgrades

Vlan creation and subneting

All setup done by line via the CLI

End user Computing/Windows Administration

Change Healthcare (Wipro)

February 2019 to Ongoing

● Event Management (Monitoring)

● Monitor and manage the alerts received on the provided event management tool using Standard Operating Procedures (SOP)

●Support Major Incident Managers (MIMs) in Major Incidents

● Hardware, systems, data center technology

●SQL and Powershell scripting and administration to utilize corporate account setup and removal.

●Active Directory setup and administration

●Duo authentication setup and Corporate wireless setup and support

●provides unified management of mobile devices, Macs, PCs, and the entire network from centralized dashboards. Enforce device security policies, deploy software and apps, and perform remote, live troubleshooting of managed devices.

●Computer, Server, Switch, router repair and troubleshooting

Server monitoring

Storage and backup

Network monitoring

Database / application alert monitoring

Firewall and security device monitoring

Support Major Incident Managers (MIMs) in Major Incidents

Perform Incident documentation and resource engagement activities

EDUCATION

High School Diploma

Clay High School - Seaman - Oregon, OH

Computer Science Engineering, Currently Enrolled

University of Toledo - Bancroft -Toledo, OH

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