Service Representative Social Worker
Resume:
Silvana Chavez, LCSW
**** ******* ******, ********** ** 60513
Silvana.a.chavez@gmail
Professional profile
●Licensed Clinical Social Worker for over 20 years with background in educating patients, and empowering them to take a lead in their healthcare. Assist patients through catastrophic situations and facilitate stability in healthcare.
●Experienced in case management, counseling, advocacy and discharge planning for both outpatient clinic and hospital setting for multiple disease states.
●Independent and effective in managing both workload and special projects related to outpatient clinic and patient needs.
●Fluent in the Spanish Language
●PC proficient in word, excel and power point.
Professional Experience
Sept 2007 – Present Fresenius Medical Care Berwyn IL
Social Worker
●Evaluate and educate both new and continuing patients on dialysis for psychosocial, emotional, and financial needs
●Make referrals to resources for transportation, mental health services, transplant centers, and communicate with primary care physician for HMO insurance requirements.
●Advocate and maintain open communication with physicians and staff regarding patient’s psychosocial problems and needs.
●Maintain a caseload of at least 120 patients while acting as patient advocate
●Facilitating communication with various non for profit organizations and state agencies that help to provide education and services for patients and families
●Continue with ongoing assistance for staff, physicians, patients, and families with Spanish-English translation
●Complete, educate, and help patients and families enroll for pharmaceutical patient assistance programs, insurance billing and various legal documentation by working to complete paperwork for patients who qualify for additional federal or state assistance
Jan 1997 – Sept 2007 Rush University Medical Center Chicago IL
Discharge Planner - Neurosurgery
●Case manager for utilization management: Performed chart reviews for insurance companies, interviewed patients with discharge needs.
●Facilitated transition from post-surgery to rehabilitation settings
●Participated interdisciplinary team meetings that were crucial in maintaining open lines of communication when addressing patient need and how to seek support or assistance programs for patient who qualified
Outpatient Social Worker - Rush Epilepsy Center
●Interdisciplinary team member who assisted with providing comprehensive epilepsy treatment through education, assisting patients with program placement, and translation services
●Assisted in clinic by interviewing patients and families, offered consultation to staff and patients, coordinated the Patient Assistance Program for anti-convulsant medication, and assisted patients with public assistance programs. Provided translation services to help educated staff, patients, and families
1996 –1997 Care Med Chicago Chicago, IL
Social Worker
●Provided social work services to home Health and Hospice programs. Educated new workers and students to duties pertaining to home health services
1995 – 1997 Rush Home Care Network Chicago IL
Home Health Social Worker
●Maintained MSW caseload and shared position of team leader for interdisciplinary team meetings
●Developed and created position of liaison between Rush Home Care and Mayor’s Office for People with Disabilities
Education
University of Illinois Chicago, IL
M.S.W., Concentration in Mental Health 92
University of Illinois Chicago
B.A. in Sociology 84
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