Repair Technician Training Classes

Ray Allen Williams

PERSONAL:

ADDRESS: **** ********** **

Murfreesboro, TN 37128

PHONE: 615-***-**** DOB: 9-19-63

EDUCATION:

Graduated May 1981 from Roane County High School, Kingston, Tennessee. Entered state area Vocational School In Harriman, Tennessee. On October 3. 1983. Received certificate as a machinist set-up operator on July 9, 1983. I maintained an A average in my three years at Roane Vocational Centers. EXPERIENCE:

I am currently employed at Nissan North American in Smyrna Tennessee. My hire date was March 11,1985. I have worked for Nissan for 38 years. My first job was to help launch the new Nissan Sentra in the trim and chassis plant. My job title was check and repair technician. I worked at the end of the trim lines reading broadcast sheets and checking the units, making sure the broadcast sheet matched components installed on the assembly lines. I repaired all visible defects and logged each defect for feedback to area managers. I was also responsible for logging downtime. After two years I was promoted to line leader in trim. As a line leader I assisted my area manager in the last zone of all the trim lines for the Nissan Sentra. I had to aid production technicians on training for assembly jobs in my area. I had to use the computer to order tooling needed to perform many jobs on the assembly line and stay with in our given budget. I helped keep up with parts inventory levels and had to communicate with two-way radios with material handling and production personal. I worked with engineers, maintenance, quality control and management at all levels on daily and weekly basis. I had monitor our parts scrap and do reports at the end of our shift concerning our cost on damaged materials. I also worked with many venders on part problems concerning fit, finish, and damaged parts. After five years as a line leader I transferred to the paint plant to help launch the new Nissan Altima. I helped setup one of the three-inspection and repair booths before production actually started. Our booth was after the prime paint application process and before units are base and clear coated. I worked in this booth for several years before taking a job in the paint plant major metal repair department repairing metal defects such as welding, dents, dings, and misc. metal defects in the prime paint and base coated units. I worked in the metal department for two years and a great opportunity was offered to me in the paint plant control room as a maintenance analyst.

The maintenance analyst job was basically a process where I directed manufacturing management and lead technicians or maintenance personal to do tasks and problem solving to fix, manufacturing or mechanical problems related to keeping the assembly lines running without loss of downtime. I worked in the paint control room for 8 years with five years auto manufacturing leadership experience with Nissan North America.

I transferred from the paint control to PQA, Product Quality Assurance. The first year I did many hours of training related to the overall inspection process, using measuring tools related to body fit tolerances and for measuring part gap fit for inner and exterior parts of our vehicles, We trained using the Nissan defect grading guidelines, (A VES) V-1, V-2, and V-3 process. The paint and metal defect identification training was also very important. My inspection job consisted of inspecting both cars, trucks and Suv's for any defects inside or outside of the unit. If a defect is found on a vehicle I had to determine how bad the defect is by our AVES guidelines and log the defect into our online computer system for defect tracking, feedback. And repair. After one year in PQA static inspection, my area managers decided to move me to a more critical area Buy Off inspection area.

This job is really a very critical job at Nissan because we are the last and final step before the units our shipped to the dealers. I carry a hand held computer scanner and I scan the repair history sheet on the dash of each vehicle or the VIN #. When I do this scan, I can see what the repair history of this unit, from start to finish through the whole manufacturing process. I then look to confirm the repair has been made to the Nissan guidelines and I OK the unit to ship to our dealers with my green PQA stamp with my name on it. I also reject bad repairs by technicians if they are not properly repaired to AVES standards. PQA buy off technicians have to go through many hours of classroom study and shop floor training, plant assembly observation classes to meet the Nissan guidelines for PQA buyoff certification. After my training classes were over, I had several days of testing to perform, all technicians have to score eighty percent or better on all test given

to get there certification. You really have to know what it takes to manufacture a vehicle and know the process well to do the buy off job right. Many repairs require removing many parts to fix the initial defect or quality concern. This type of repair process many times causes other problems that could affect the vehicle quality or dampen customer satisfaction. Knowing the process can stop or reduce bad repairs being shipped to our customers and lesson unit delay time in a repair area. I know my job very well and I try to do my very best to achieve all of our quality goals. I continue new model training classes and I am very involved in doing overtime vehicle stockyard audits where there is part or quality issues that occur on a weekly basis at our Nissan manufacturing plant in Smyrna, Tennessee. My experience: I have 8 years in the trim plant, 13 years in the pain t repair and application, PCR and metal departments and 17 years in manufacturing Quality. My career length total is 38 years working in the automotive industry. As of 1-03-09 to present date. I was promoted to a Technologist level 2 -VES and PQA-TCS departments Total Customer Satisfaction group. My job consists of evaluating Nissan and competitor vehicles, grading static and dynamic issues to the Nissan AVES Quality Standards. I preform several computer generated reports on each vehicle I evaluate. The grades that are given on the reports are in our AVES manual. They help shop floor managers track the severity of each defect, limit and or stop the out flow of defects being shipped to our customers. most important defects first. This process is very effective on reducing defects leaving our production lines in a quick responsive manner. The production managers will at this time generate his report to establish countermeasures to the problems or defects that I found in my evaluation. My job consists of travel to other Nissan manufacturing plan ts around the globe; I am the new model Technologist for the Nissan Altima and Nissan Pathfinder. I work closely with engineering on new model improvements and trials activit ies usually in Japan. I evaluate and compare our quality in the US to other Nissan plants around the world. The static testing is done in our VES lab or outside, weather permitting and the dynamic testing is done on highways in TN, Arizona or Japan. We also test on site we have two global test tracks located at our manufacturing facility.

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