Call Center Manager

Zhasnie Lyn Alfarero

Englis, V.rama Cebu City

092*-***-****

*********@*****.***

OBJECTIVE: Seeking a positon that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively .

PERSONAL BACKGROUND:

Age:

:20

Date of Birth

: October 24, 2002

Place of Birth

: Cebu City

Sex

:Female

Height

:5’2”

Weight

: 60 kilos

Religion

: Roman Catholic

Natonality

: Filipino

Status

: Single

Language

: Cebuano, Tagalog and English

Name of Father

: Noel Niere

Occupaton

: none

Name of Mother

: Janice Mae A. Niere

Occupaton

: Call Center

EDUCATIONAL BACKROUND Cebu Technological University

Senior High School: University of Cebu (Pri)

Year Graduated: March 2019

High School: Ramon duterte Memorial

Natonal High School

Year Graduated: March 2016

Elementary: Guadalupe Elementary

School

Year Graduated: March 2013

Job experience;

CCR // Students Loan (Prosperity)

1 month

CCR // TECHMAHINDRA

1 year

SME or SUPPORT

5 MONTHS

PACKAGE INVESTIGATION

5 months

ESCALATION MANAGER

6 MONTHS

*Serve as point pf eacalation for complex customer issues, capturing timely resolution to drive client retention.

* Developed emphatetic relationships and earned reputation for consistently exceeding sales goals

* Resolved order and customers concern swifty to effective communication and negotation

* Coordinated and delivered timely international freight shipments through effective collaboration with logistics network.

*

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