Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
PATIENT ACCESS SCHEDULER — Phoenix Children's Hospital Phoenix, AZ, July 2020 - Present
PATIENT ACCESS COORDINATOR — UnitedHealth Group OPTUM Gilbert, AZ, February 2017 - July 2020
CERTIFIED NURSING ASSISTANT — HealthSource Saginaw Inc Saginaw, MI, March 2012 - July 2016
Quanice Hatter
Administrative Assistant
Phone +1-989-***-****
Email *********@*****.***
Address Chandler, AZ
• Completed documents, case histories and forms, such as intake and insurance forms.
• Participated in ongoing training to enhance own job skills and knowledge.
• Scheduled tests and procedures for patients, based on physician orders. Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
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• Prioritized competing tasks to meet high-volume targets.
• Maintained database by entering new and updated customer and account information.
• Protected security of medical records to ensure that confidentiality was maintained. Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
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• Verified accuracy of billing data and revised any errors.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
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• Observed changes in patient status and response and immediately communicated concerns to nursing staff.
• Utilized PPE appropriately and followed patient safety and infection control guidelines.
• Prepared residents for meals and assisted with feeding. Followed manufacturer's instructions when using selected equipment, accounting for patient's size, preexisting conditions and age.
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• Answered call lights to provide emergency treatment and assistance to patients. CAREER OBJECTIVE
EXPERIENCE
DIPLOMA IN GENERAL STUDIES
— Arthur Hill High School
Saginaw, MI,
DIPLOMA IN MEDICAL BILLING & CODING OFFICE ADMIN
— Ross Medical Educational Center
Saginaw, MI,
CERTIFICATION IN NURSING ASSISTANT
— LATOYA'S HEALTH EDUCATION
Saginaw, MI,
• Measured patient vital signs, recording body temperature, blood pressure and heart rate.
• ICD coding • Medical Billing
• Medical Records • Medical Office Experience
• Senior Care • Medical Scheduling
• Customer service • Microsoft Outlook
• Microsoft Excel • Clerical experience
• Medical records • HIPAA
• Vital signs • Data entry
• Insurance verification • Microsoft Office
• Patient care • Medical terminology
• CPT Coding • Triage
• Medical Coding • ICD-10
• Certifications and Licenses • CNA
• Resolving Problems • Documenting and Recording Information
• Gathering Information From Patients • Organization and Time Management
• Verifying Eligibility • Data Entry Software
• Verbal and Written Communication
• Excellent Customer Service
• Team Work
• Friendly Personality
• Accuracy & Efficiency
EDUCATION
SKILLS
AWARDS