Service Representative Customer

602-***-**** • Stephen Distante • *******@*****.***

Summary of Skills:

PROFESSIONAL SUMMARY

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

CUSTOMER SERVICE

• People oriented individual with great attention to detail and strong knowledge of Microsoft applications.

• Possess the ability to effectively prioritize tasks while active listening and resolving customer complaints in a professional manner.

• Self-motivated and result driven.

• Strong Communicator with proven follow-through skills and superb presentation skills in educating clients on various plans and products.

• Excellent problem-solving ability.

• Exceptional ability to handle high call volume on multiple lines in a calm and professional manner. SALES

• Over 10 years experience in floor covering sales.

• Upsold customers through the recommendation of products that met their specific needs

• Process multiple customer transactions a day and factored sales, discounts, and promotions into the final price

• Strong technical experience in installation, product knowledge, order selecting, and customer service follow up.

• Trained in advanced sales.

• Comprehensive record keeping abilities using current systems.

• Proven track record of soliciting new business through sales presentations, written communication, and word of mouth.

• Skilled in contract negotiating.

EXPERIENCE

Maximus Federal• Customer Service Representative• Phoenix, AZ• September 2018-Present Baker Brothers Rug & Flooring• Design Consultant• Glendale, AZ• September 2003-January 2008 Garfield Co. Dep. of Social Serv.• Child Support Officer• Glenwood Springs, CO•Jan.2002-June 2002 Dee’s Incorporated• Dispatcher & Sales Representative• Hamden, CT• April 1993-January 2001 EDUCATION

Associates Degree /Paralegal Studies 3.96 GPA

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