Customer Service Representative
Resume:
Work History
Customer Service
Representative
UCHECHI
WALLACE
Contact
Address
Houston, TX, 77084
Phone
*********@*****.***
Skills
Relationship building and
management
Strong Client relations, Stock
records Management,
Customer complaint
resolution .Demonstrate
effective, clear and
professional written and oral
communication and
attention to detail. Ability to
multi-task successfully.
Experienced Customer Service Representative over 6 years of experience in customer service and call center environment. Excellent reputation for resolving problems and improving customer satisfaction. Correctional Officer
Texas Department Of Criminal Justice, Navasota, Texas Searched building and grounds, living quarters and work areas for contraband.
Received and inspected mail, property and funds
from visitors on behalf of designated inmates.
Built solid relationships with staff and residents to keep institution safe and secure.
Made rounds at specified intervals and conducted
head counts and roll calls.
Completed dorm sanitation and maintenance
checks and reported results to management.
Arranged for medical and dental care of inmates.
Conducted routine and emergency head counts.
Delivered inmates to work sites and returned safely by following protocols.
2019-06 -
2020-03
Front Desk Representative/ Certified Nurse
Assista
Accessible Home Healthcare, Houston, Texas
Promptly answered multi-line phone system and
greeted callers enthusiastically.
Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments and personnel.
Combined with all specific guidelines and performed hands-on nursing care to patients under RN supervision. Provide immediate assistance in emergency and
routine paging situations to evaluate needs and pursue optimal care.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
2018-01 -
2019-02
Customer Service / Call Center
Representative
2017-04 -
2017-11
Education
Certifications
Springhill Suite By Marriott, Houston, Texas
Evaluated customer information to explore issues,
develop potential solutions and maintain
high-quality service.
Assisted customers by answering questions,
responding to inquiries and handling telephone
requests.
Consistently maintained 100% customer service
satisfaction ratings through quality control and
maintenance.
Educated customers on company systems, form
completion, and access to services.
Customer Service Cashier
Standing IBTC Bank: Federal Capital Territory Abuja, Abuja, Abuja Nigeria
Processed accurate and efficient sales and return
transactions to facilitate customer satisfaction.
Maintained reports of transactions and greeted
customers when entering and leaving establishment. Counted money in drawers at beginning and end of
each shift.
Resolved customer complaints and maintained
clean and tidy checkout area.
Reconciled cash drawer at start and end of each
shift, accounting for errors and resolving
discrepancies.
2011-11 -
2014-03
Bachelor Of Arts: History/ International
Studies
Imo State University - Owerri - Nigeria
1999-09 -
2003-11
[Certified NursingAssistant] Training - [Jul 2016-Aug 2016]
2016-07
2021-01 Certified Texas Medication Aide
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