Critical thinker
Resume:
DOMINIQUE
GRIER
******************@*****.**
m
Atlanta, GA 30349
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Motivated sales professional offering 3 years of progressive customer service, and actively listen experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
PROFESSIONAL SUMMARY
Waffle House - Sales Associate
Atlanta, GA • 07/2019 - Current
Sykes Enterprises Inc. - Customer Service Champion Atlanta, GA • 10/2020 - 01/2021
Six Flags - Ride Operator
Austell, GA • 06/2004 - 12/2004
WORK HISTORY
Maintained organized, presentable merchandise to drive continuous sales.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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Maintained records related to sales, returns and inventory availability.
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Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
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Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Tri-Cities High School •
East Point, GA • 05/2004
College Perp
SKILLS
• Stocking and Replenishing
• Merchandising Knowledge
• Sales
• Product and Service Sales
• Point of Sale Knowledge
• Exceptional Customer Service
• Shipment processing
• Dining area maintenance
• Cash Handling
• Product promotions
• Relationship building
• Sales training
• Client Service
• Cash register operation
• Excellent people skills
• Multi-tasking strength
• Cash register operations
• Problem-solving skills
• Merchandising understanding
• Upselling
EDUCATION
Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
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Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
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Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
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Operated rides and attractions according to written guidelines to reduce injuries.
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Cleaned rides and attractions to reduce spread of germs and bacteria.
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Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
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Engaged safety devices and monitored attraction during operation to reduce safety risks.
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Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
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• Leveraged POS system to sell tickets, passes, food and retail items. Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
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Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
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Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
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Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
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