Records Clerk Customer Service

Vernell Moore

*** ****** **** ***** *** ***, Hamden, CT 06517 Phone: 203-***-**** Email: ***********@*****.***

Summary

Self-motivated professional with over 18 years of progressive and highly successful experience in the Medical/ Collections field. High interest in seeking a position that will allow me to use my experience and skills.

Highlights of Qualifications

Experience in medical terminology, computers, patient care, billing and clinical patient material, charting, filing, OSHA and HIPAA regulations, and confidentiality.

Possess strong management and organizational skills.

Dependable, reliable and highly motivated to achieve individual and organizational goals.

Knowledge of multiple insurance carriers operating procedures.

Exceptional analytical and customer service skills.

Ability to handle multiple tasks simultaneously and ensure that all aspects of procedures are carried out efficiently and professionally to produce a successful outcome.

Ability to meet and deal effectively, as well as resolving problems and making decisions.

PROFESSIONAL EXPERIENCE

Century Management Services, North Haven, CT

Medicare Follow-up Personal, 2003 - 2013

Responsible for analysis and resolution of all assigned Medicare accounts.

Developed and maintained rapport with Medical Records staff to facilitate access to medical records.

Disposition of customer complaints and inquires regarding assigned accounts.

Maintained account aging with emphasis on accounts over 90 days old.

Responsible for posting adjustments and denials to patient accounts in a timely fashion.

Maintained daily and monthly reports and work logs.

Initiated communication with patients for required documentation to resolve accounts.

Investigated billing problems for patients with client and insurance carriers.

Century Financial Services, North Haven, CT

Collector 2002 –2003

Received payments and posted amounts to customer accounts.

Recorded information about financial status of customers and status of collection efforts.

Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Arranged for debt repayment and established repayment schedules, based on customers’ financial situations.

Notified credit departments, ordered merchandise repossessions or service disconnections, and turned over account records to attorneys when customers failed to respond to collection attempts.

Ann Taylor’s, Inc, New Haven, CT

Senior Collection Expeditor, 1997- 2002

Responsible for contacting Ann Taylor clients and employees in order to resolve collection matters on delinquent accounts.

Researched delinquent accounts through skip tracing with third party credit card companies (Visa, MC, Amex, etc.).

Traced delinquent customers to new addressees by inquiring at post offices, telephone companies, and credit bureaus (TransUnion, Experian and Equifax).

Created reports and accounted for all checks that were paid on delinquent accounts.

Self-Employed Caregiver

Certified Nurse’s Aide, 1992- 2007

Responsibilities included providing assistant to private clients that needed minimal help getting in and out of bed, wheel chair assistance, and driving clients to and from doctor appointments.

Changed and bathed clients; attending to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bed-pans and helping residents to the bathroom.

Responsible for taking temperature, pulse, blood pressure and respiration.

Noted any unusual changes in resident's condition and reported results to the doctor.

Yale New Haven Hospital, New Haven, CT

Sr. Collection/Medical Records Clerk, 1979-1992

Responsibilities included supervising a staff of twelve employees, which included training, hiring, scheduling, evaluating job performance and payroll.

Additional duties included reviewing and processing all delinquent accounts. Heavy phone contact with clients to collect and make payment arrangements on past due accounts.

Responsible for bookkeeping of all payments made on medical bills. Processed all medical records on clients.

Performed various duties that included medical transcription and filing medical records.

EDUCATION AND PROFESSIONAL TRAINING

Connecticut Business Institute

Certificate for Medical Secretary, Hamden, CT 1976

Quinnipiac College, New Haven, CT

Certificate in General and Medical studies, 1977

New Haven Academy Business School, New Haven, CT

Certified Nurse Assistant

Associate Degree in Nursing (Assistant), 1993

COMPUTER SKILLS

Microsoft office, WordPerfect, Lotus, Internet Researching

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