Data Entry Customer Support

Felicia M Waker

Seeking Remote Position

Coram, NY 11727

******@*****.***

+1-631-***-****

Authorized to work in the US for any employer

Work Experience

Remote Sales Representative

Weed Man - Mechanicsburg, PA

April 2022 to November 2022

Sold lawn care products/services to new and existing customers through automatic dialing system. Documented results of calls. Provided customer service to address inquiries and resolve issues. Updated database as needed.

Office Manager

Rozinn Electronics, Inc. - Glendale, NY

January 1986 to October 2002

Supervised front office staff in day-to-day operations. Was responsible for outgoing communications. Entered new accounts and complex sales orders into database. Prepared invoices. Provided daily customer support via telephone, telefax, and email. Interviewed candidates for front office positions. Conducted ISO9001 internal audits (for company certification). Handled trademark registrations. Proofread marketing materials and operator's manuals. Education

High school diploma

Franklin K Lane High School - Brooklyn, NY

September 1982 to June 1985

Skills

• Proofreading

• Editing

• Office Management

• Accounts Receivable

• Internal Audits

• Office Administration

• Human resources

• Quality Assurance

• Data entry

• Quality Management

• Management

• Supervising Experience

• Documentation review

• Customer support

• Inside sales

• Document management

• Negotiation

• ISO 9001

Assessments

Data entry: Attention to detail — Highly Proficient April 2022

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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