Personal Assistant Postal Service
Resume:
Erray Vicente
CONTACT
************.**@*****.***
North Miami, FL 33161
SKILLS
Organization
Coordination
Motivation
Multitasking
Task prioritization
Teamwork
Problem-solving
Staff management
Time management
Team building and
leadership
Staff hiring
Human resources
EDUCATION
Palm Beach state college
Associate of Arts
English
Lake worth, FL
PROFESSIONAL SUMMARY
Talented and dedicated assistant worker with proven history in field and skills to tackle any challenge. Efficiently coordinated people, supplies and schedules to meet my employer needs. Strengths include organizational,
multitasking and problem-solving abilities.
EXPERIENCE
Triple A lawn care, Personal Assistant
Jupiter, FL - Feb 2017 Current
Performed shopping, bill payment and mail management duties for time-poor executive professionals.
Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership. Researched executive business operations to compile information into detailed reports.
Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.
Planned and supervised executive air travel, hotel accommodations and meeting agendas.
Completed opening and closing duties, including counting money, balancing cash drawers and making deposits. Helped customers find desired items and sizes by closely supporting each person throughout the buying process. Calculated sales prices and total purchases, and processed cash or credit transactions.
Located out-of-stock items for customers with other store locations or by directly contacting vendors.
Finished tasks and job duties, adhering to deadlines to avoid delays.
Addressed concerns quickly to avoid lasting issues. Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
Managed deliveries quickly to meet customers' desired delivery times.
Partnered with personnel in different stores to consistently meet customers' needs.
Engaged customers and built connections to drive
long-term sales.
Cellularsales, Sales Assistant
Miami Beach, FL - Jun 2021 Apr 2022
Acknowledged and addressed client complaints and
escalated critical concerns to management.
Greeted office visitors and clients and directed to appropriate areas.
Assessed hidden and expressed customer needs to make targeted product recommendations.
Researched and acquired product knowledge expertise in assigned product categories.
Managed sales and optimized each step of sales process. Monitored product samples and maintained clean and engaging showroom displays.
Consistently organized and restocked display racks to keep the store ready for customer needs.
Resolved customer issues quickly to recapture the
customer's loyalty and maintain the sale.
Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Planned balanced approach combining servicing of
established accounts with consistent prospecting for new business.
Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Engaged customers and built connections to drive
long-term sales.
Led cross-functional projects and identified and solved complex problems across business spectrum.
Supported back office hiring and employment processes. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
Improved team member performance through motivation and training.
Directed work of multiple teams and assisted with meeting specific team project goals.
Implemented mentoring programs to bring new staff up to speed quickly.
Celular Sales, Event Coordinator
Stuart, FL - May 2020 Jun 2021
Planned and coordinated event rentals, set up plans and staffing.
Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages.
Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event.
Engaged with customers and guests to monitor satisfaction and achieve event goals.
Planned both small and large events with unique budget, schedule and client demands.
Maintain thorough records of the labor, material and service expenses incurred for every event.
Developed quality talent from within to retain engaged employees and remain competitive.
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Implemented and supervised maintenance and sanitation standards for equipment and instruments.
Increased employee job satisfaction with hands-on, motivational approaches.
Coordinated and supervised activities of team members to consistently meet customers' needs.
Organized computer files, sensitive documents and home office supplies.
Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership. Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.
Managed scheduling and staff coverage logistics for confidential, personal concerns relaying information as intended by senior staff.
Scheduled business, personal and weekend events
according to departmental needs and personal requests. Tutto Fresco, Line Cook
Port St Lucie, FL - May 2019 Mar 2020
Cleaned and organized kitchen workstations and storage areas before and after cooking.
Followed established recipes to prepare and cook menu items.
Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines.
Measured ingredients required for specific food items and minimized waste to control costs.
Assisted chefs with ingredient preparation, entree management and plating.
Prepared diverse cuisines with adherence to kitchen cleanliness and food safety standards.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Consistently cleaned and sanitized food surfaces,
equipment and utensils to minimize the risk of infection. Tutto Fresco, Server
Port St. Lucie, FL - Apr 2018 May 2019
Upheld high sanitation and safety standards while
delivering and serving food.
Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
Greeted all guests with smile and friendly greeting. Trained new servers in restaurant procedures and customer service standards.
Suggested menu choices such as daily specials and
appetizers to increase sales and meet upsell targets. Assisted bartender with managing deliveries to customers in different sections.
Handled multiple tables at once with high service quality. Kept hostess team informed of table progression and availability.
Bussed tables between courses and loaded and unloaded trays quickly to expedite tasks.
Checked with customers to determine satisfaction and correct issues.
Engaged customers in friendly conversation to build connections and increase satisfaction.
Offered guests dietary and allergy information to match special requirements.
Salon 51, Receptionist
Palm Beach gardens, FL - May 2017 Sep 2017
Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions. Used clerical abilities to support needs of office staff and back up administrative team members.
Greeted guests promptly and consistently set professional tone with friendly assistance.
Shipped out packages with postal service and special carriers based on size, destination and schedule
requirements of each delivery.
Accepted incoming mail and packages and routed to
appropriate staff.
Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Set ambitious client service standards and equipped employees with knowledge to consistently exceed
expectations.
Trained staff in spa techniques and products to achieve impeccable service standards.
Organized the spa's staffing schedule to provide full coverage for all guest needs.
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