Access Associate Service Specialist

Jacqueline McKenna

**************@*****.***

Ph: 571-***-****

Professional Summary

Excellent communicator and driven individual, seeking to become a leader within the medical industry.

Skills

Proficient in Microsoft Office

Customer Service

Ability to quickly grasp new concepts

Proven leader

Excellent communicator

Adaptability

Detail driven

Experience

Inova Health Care Services Leesburg, VA

Patient Access Associate III/ Financial Coordinator January 2022-Current

Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.

Authorize patient exams

Communicate with physicians to discuss clinicals

Troubleshoots individual admission issues in collaboration with other departments/staff

Navigate EPIC electronic medical record system

Identifies and communicates payroll authorization and referral requirements

Supports scheduling activities by conducting pre-service activities such as insurance verification/submission

Virginia Heart Falls Church, VA

Patient Service Specialist/ Financial Coordinator January 2021- January 2022

Perform authorizations for diagnostic testing

Operate between EPIC and GEMMS electronic medical record systems

Collect copays and coinsurance payments

Travel between 4 offices for needed coverage

Maintain office cleanliness as well as follow CDC guidelines

Loudoun Sports Therapy Center (LSTC) Sterling, VA

Patient Care Coordinator April 2020 – Dec 2020

Comply with HIPPA regulations

Schedule patients according to physician’s orders

Verify insurance for incoming patients

Perform various receptionist tasks, including filing, answering incoming calls, faxing, and checking patients in and out of their appointments

Serve as a liaison between patients and doctors

LSU Tiger Athletic Foundation (TAF) Baton Rouge, LA

Game Day Personnel Aug 2018 May 2019

Maintain exclusivity on game days in LSU's premium seating areas at Tiger Stadium, Pete Maravich Center, and Alex Box Stadium by checking tickets and distributing proper credentials to all premium seating guests

Work with other team members to enhance the premium seating game day experience for guests by answering questions, reporting issues to the Director, and other duties

Inspect seats in club and suite levels for cleanliness and work along with catering and cleaning services to assure proper post-game procedures

Education

Louisiana State University Baton Rouge, LA

Interdisciplinary Studies: Business Administration, Sports Administration, History May 2019

Secretary, LSU Womens Club Soccer.

Volunteer, LSU Community Bound, '16,'17,'18.

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